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Company: State of Florida
Location: Naples
Posted on: May 24, 2023

Job Description:

Requisition No: 798966

Agency: Department of Health


Position Number: 64000105

Salary: $36,000 - $39,000 annually

Posting Closing Date: 05/25/2023

This is an Open Competitive Opportunity.

Title: Health Services Representative

Location: Florida Department of Health- Collier County, Naples, Florida


The Health Services Representative in the Tuberculosis (TB) area is responsible for providing support to the TB nurse case managers; providing Directly Observed Therapy (DOT); assisting with contact investigations; coordinating the respiratory fit testing program and assisting with the identification of TB cases. This position requires the person to function independently as directed within the TB team. This position is at risk for exposure to Respiratory pathogens (Moderate Risk Level) and bloodborne pathogens under Occupational Safety and Health Administration (OSHA) guidelines and requires semi-annual TB assessment which may include a Tuberculosis Skin Test (TST)/an Interferon-Gamma Release Assay (IGRA) test and/or chest x-ray; and is required to have up to date vaccinations for some vaccine-preventable diseases. Contributes to the organization's culture of performance excellence by actively seeking to improve personal and organizational performance through measurement, analysis, knowledge management, and processes improvements and participation in performance management committees, councils, and/or workgroups. Continuously demonstrates the Department's ICARE values. This position reports to the Nursing Program Specialist, supervisor of TB program.

This position requires knowledge of the public health system and the professional skills to interact with patients, health care providers, and others in the community involved in TB prevention and control; and the ability to interact with people with diverse social, economic, and cultural lifestyles and characteristics. This position also requires communications skills to interview and elicit information from patients, contacts and at-risk individuals.


Fluency in English and Spanish (both verbal and written).

Possession of a valid driver's license and reliable transportation.

EMERGENCY DUTY- Incumbent may be required to work during or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in Special Needs or Red Cross Shelters, or to perform other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.


A Bachelor's degree from an U. S. accredited college or university in health or science related field required or comparable level experience working in a TB and/or surveillance program.

Phlebotomy: collect specimens from patients through venipunctures and process lab orders.


  • Coordinates, schedules, and provides Directly Observed Therapy (DOT) in both clinic and field settings.
  • Initiates or assists with Tuberculosis (TB) contact investigations; locates and facilitates contacts to be evaluated by arranging for testing as appropriate; data collection by screening for symptoms for active disease; and interviewing clients and contacts to identify priority risk factors by obtaining medical, family and lifestyle histories by observation and interview. Reports status of each contact to the Nurse Case Manager (NCM). Transports clients as needed.
  • Actively attempts to locate lost or non-adherent clients by telephone, home visits and other field investigation activities. Initiates corrective actions to re-establish services at the direction of the NCM. Reports on the status of each client to the NCM as needed and directed.
  • Performs basic testing for TB Program clients to include planting and reading Tuberculosis Skin Test (TSTs), sputum inductions, HIV counseling and testing, and phlebotomy.
  • Provides education to clients and others about TB and related topics.
  • Collects and records TB data into Health Management System (HMS) electronic health record or patient chart and assists with TB reports and Quality Improvement (QI) as directed.
  • Assists with coordination of respiratory fit testing program to include performing fit testing and documenting results in employee health chart and maintenance of fit testing database.
  • Sets up and maintains remote video monitoring equipment to facilitate DOT. Maintains documentation on video monitoring equipment assignment.
  • Provides back up in clinic area performing consultations on suspect/active cases, symptom screenings on previously infected clients, TST's and other-directed clinic assignments.
  • Complete administrative duties such as cell phone verification forms, travel logs for mileage accountability, reimbursement timesheets, employee activity records (EARS), attendance of general and department staff meetings, required trainings.
  • Other duties as assigned.

    • Ability to work effectively with high-risk individuals with Tuberculosis or other infectious diseases.
    • Ability to effectively interact and collaborate with others in multicultural settings.
    • Ability to maintain case files and documents, materials etc. in an organized and secure manner.
    • Proficiency in the use of Microsoft computer applications including Word, Excel, Outlook, PowerPoint, etc.
    • Ability to communicate effectively verbally and in writing.
    • Ability to provide professional case management and client services.
    • Ability to learn software programs such as Health Management System (HMS), STARS, and others.
    • Ability to successfully complete HIV/AIDS 500/501 training within six months of employment.

      Florida Department of Health Mission, Vision, and Values:


      To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.


      To be the Healthiest State in the Nation.


      I nnovation: We search for creative solutions and manage resources wisely.

      C ollaboration: We use teamwork to achieve common goals & solve problems.

      A ccountability: We perform with integrity & respect.

      R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

      E xcellence: We promote quality outcomes through learning & continuous performance improvement.

      Where You Will Work:

      Naples, FL

      The Benefits of Working for the State of Florida:

      Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:
      • Annual and Sick Leave benefits;
      • Nine paid holidays and one Personal Holiday each year;
      • State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
      • Retirement plan options, including employer contributions
        (For more information, please click;
        • Flexible Spending Accounts;
        • Tuition waivers;
        • And more!
          For a more complete list of benefits, including monthly costs, visit

          Please be advised:

          Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

          This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

          Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

          If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

          The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

          Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

          Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

          The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

          Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

          The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

          VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Keywords: State of Florida, Cape Coral , HEALTH SERVICES REPRESENTATIVE - 64000105, Sales , Naples, Florida

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