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Front Desk Agent

Company: Springhill Suites by Marriott
Location: Estero
Posted on: November 22, 2021

Job Description:

Job descriptionJob description

  • Experience in a hotel or a related field preferred
  • Anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner
  • Proficiency with computers
  • Basic math skills
  • Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
  • Guest Service Associates must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
  • High School diploma or equivalent required
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
  • Ability to stand during entire shift
  • Must be able to convey information and ideas clearly
  • Must work well in stressful, high pressure situations
  • Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
  • Process all guest check-ins, and verify registration information with the guest
  • Handle overbooked or 'walked' guests
  • You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
  • Resolve discrepancies on the room status report with housekeeping\
  • Train with and learn Food and Beverage operations to fill in as neededDUTIES
    • High standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working is required
    • Maintain proper operation of the telephone switchboard
    • Handle requests for information, mail and messages in an efficient and courteous manner
    • Answer guest inquiries about hotel service, facilities and hours of operation
    • Answer questions guests may have regarding restaurants, transportation, entertainment, etc.
    • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
    • Have knowledge of and assist in emergency procedures as required
    • Handle check-ins and check-outs in a friendly, efficient and courteous manner
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk including computer systemJob Types: Full-time, Part-timePay: $10.00 - $13.00 per hourBenefits:
      • Dental insurance
      • Health insurance
      • Paid time offSchedule:
        • 8 hour shift
        • Day shift
        • Holidays
        • Monday to Friday
        • Weekend availabilitySupplemental Pay:
          • Signing bonusEducation:
            • High school or equivalent (Preferred)Experience:
              • Customer service: 1 year (Preferred)Work Location:
                • One locationWork Remotely:
                  • NoWork Location: One location

Keywords: Springhill Suites by Marriott, Cape Coral , Front Desk Agent, Sales , Estero, Florida

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