CapecoralRecruiter Since 2001
the smart solution for Cape Coral jobs

Front Desk Agent

Company: Springhill Suites by Marriott
Location: Estero
Posted on: November 22, 2021

Job Description:

Job descriptionJob description

  • Experience in a hotel or a related field preferred
  • Anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner
  • Proficiency with computers
  • Basic math skills
  • Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
  • Guest Service Associates must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
  • High School diploma or equivalent required
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
  • Ability to stand during entire shift
  • Must be able to convey information and ideas clearly
  • Must work well in stressful, high pressure situations
  • Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
  • Process all guest check-ins, and verify registration information with the guest
  • Handle overbooked or 'walked' guests
  • You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
  • Resolve discrepancies on the room status report with housekeeping\
  • Train with and learn Food and Beverage operations to fill in as neededDUTIES
    • High standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working is required
    • Maintain proper operation of the telephone switchboard
    • Handle requests for information, mail and messages in an efficient and courteous manner
    • Answer guest inquiries about hotel service, facilities and hours of operation
    • Answer questions guests may have regarding restaurants, transportation, entertainment, etc.
    • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
    • Have knowledge of and assist in emergency procedures as required
    • Handle check-ins and check-outs in a friendly, efficient and courteous manner
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk including computer systemJob Types: Full-time, Part-timePay: $10.00 - $13.00 per hourBenefits:
      • Dental insurance
      • Health insurance
      • Paid time offSchedule:
        • 8 hour shift
        • Day shift
        • Holidays
        • Monday to Friday
        • Weekend availabilitySupplemental Pay:
          • Signing bonusEducation:
            • High school or equivalent (Preferred)Experience:
              • Customer service: 1 year (Preferred)Work Location:
                • One locationWork Remotely:
                  • NoWork Location: One location

Keywords: Springhill Suites by Marriott, Cape Coral , Front Desk Agent, Sales , Estero, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Cape Coral RSS job feeds