Front Desk Agent

Company: Springhill Suites by Marriott
Location: Estero
Posted on: November 22, 2021

Job Description:

Job descriptionJob description

• Experience in a hotel or a related field preferred
• Anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner
• Proficiency with computers
• Basic math skills
• Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
• Guest Service Associates must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
• High School diploma or equivalent required
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Ability to stand during entire shift
• Must be able to convey information and ideas clearly
• Must work well in stressful, high pressure situations
• Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• Process all guest check-ins, and verify registration information with the guest
• Handle overbooked or 'walked' guests
• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Resolve discrepancies on the room status report with housekeeping\
• Train with and learn Food and Beverage operations to fill in as neededDUTIES
  • High standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working is required
  • Maintain proper operation of the telephone switchboard
  • Handle requests for information, mail and messages in an efficient and courteous manner
  • Answer guest inquiries about hotel service, facilities and hours of operation
  • Answer questions guests may have regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
  • Have knowledge of and assist in emergency procedures as required
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk including computer systemJob Types: Full-time, Part-timePay: $10.00 - $13.00 per hourBenefits:
    • Dental insurance
    • Health insurance
    • Paid time offSchedule:
      • 8 hour shift
      • Day shift
      • Holidays
      • Monday to Friday
      • Weekend availabilitySupplemental Pay:
        • Signing bonusEducation:
          • High school or equivalent (Preferred)Experience:
            • Customer service: 1 year (Preferred)Work Location:
              • One locationWork Remotely:
                • NoWork Location: One location

Keywords: Springhill Suites by Marriott, Cape Coral , Front Desk Agent, Sales , Estero, Florida