HVAC - Customer Support Representative

Company: Volt
Location: Fort Myers
Posted on: May 2, 2024

Job Description:

Looking for an AMAZING Career Opportunity?Volt is NOW HIRING a REMOTE - HVAC Customer Support Representative in Fort Myers, Fl! This successful candidate has previous HVAC field service experience with EPA license and is HVAC certified.Job Title: HVAC - Customer Support RepresentativeLocation: Fully Remote with occasional need to report to the Fort Myers, FL office for meetings. Compensation: $55,000 - 57,000/ Year - Annual BonusThis is a Direct Hire Opportunity!Schedule: M-F (8am-5PM)You are meant for this job if you:

• Have an energetic and positive attitude!
• 2-4 years of field service experience relating to HVAC equipment and heat pumps is a must!
• EPA license and HVAC certified.
• Excellent communication skills, written and verbal, with attention to detail and accuracy.
• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Some key job functions:
  • Provides verbal and written technical assistance to customers on product service, installation, repair, and general product questions for complex multi-family and/or large-scale commercial projects.
  • Troubleshoots errors, diagnoses problems, explains and initiates repairs process (Heat Pumps).
  • Explains and interprets warranty information to customers as they apply to products.
  • Arranges for malfunctioning or defective items to be returned for repair or replacement.
  • Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility.
  • Follow-up on calls to ensure resolution and maintain service or maintenance records.
  • Maintains service or maintenance records.Benefits:
    • Health, Vision, Dental, and Life Insurance
    • Yearly Raises
    • Career Advancement
    • Training and Development
    • Annual BonusIf this sounds like the job for you and you meet our qualifications, APPLY NOW for immediate consideration. Your new career awaits!Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at . Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b.Volt is acting as an Employment Agency in relation to this vacancy.

Keywords: Volt, Cape Coral , HVAC - Customer Support Representative, Professions , Fort Myers, Florida