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ITSM Analyst

Company: Hertz
Location: Estero
Posted on: June 17, 2022

Job Description:

General Responsibilities: The Change/Problem Analyst will join a team who are responsible for the facilitation and governance of the Change Management and Problem Management processes, including the analysis, QA and management of change and problem requests within the Service Management toolset. -The team is consistently looking to review and evolve current ways of working, within ITIL guidelines, ensuring best practice processes are adopted and service management tooling fits the teams' requirements. -Responsibilities of the Change/Problem Analyst include:

Effectively manage the end to end change and problem lifecycles and identify process improvements where possibleDay to day management of change requests and problem tasksIdentification and allocation of relevant change approvalsConducting & verifying post implementation reviews, investigating issues arising out of change implementationReporting of change to both internal and customer management teamsProduction of Change Approval Board (CAB) and Forward Schedule of Change (FSC) reports & minutesParticipate in internal & customer end to end user groups to improve the efficiency of future deliveries and business processesThe Change Analyst will drive continuous improvements to the quality and efficiency of the change management processWhere required, responsible for resolving problems.Responsible for reviewing major problems report provided by suppliers.Responsible for identifying risks to the network.Ensure operational teams adhere to our quality standards within the IT Service Management toolset Essential Requirements: The successful Change/Problem Analyst will have:
Extensive experience in a fast paced operations environment working within an ITIL framework with a solid understanding of Change Management principles and Problem Management functionsStrong analytical capabilities, highly organized and excellent relationship management skillsExperience of ITSM tool sets, preferably ServiceNowProven ability to engage and partner with senior stakeholders across any number of business functionsRational & calm under pressureEnergetic and proactive with a "can-do" attitude -: At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. -Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.EOE, including disability/veteran

Keywords: Hertz, Cape Coral , ITSM Analyst, Professions , Estero, Florida

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