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Workforce Management Consultant

Company: Insite Managed Solutions, LLC - The Human Operatio
Location: Cape Coral
Posted on: September 8, 2019

Job Description:

Insite Managed Solutions is a professional services firm providing data driven action plans to help companies improve their performance. Originally focusing on call centers, Insite now offers multiple services which allow clients to rise to the top of their respective industries and then maintain this status. Insite has continued to grow and expand our service offering throughout our 12-year history due to the vast success of our client engagements. We are looking for a qualified candidate to fill our Workforce Management consultant position. Our consultants provide custom engagements using process and data analysis to help clients drive performance and efficiency. Engagements can include evaluation, staff augmentation, training and additional services relating to human operations. Our consultants love their job for the following reasons:Constantly learning new industry best practicesChallenging and rewarding work environmentWork within their passion areasBuild processes from the ground up for Fortune 500 companies Role ResponsibilitiesUse analysis to determine correct forecasting inputsDevelop long-term and near-term forecasting toolsRoot cause service level and utilization performance challengesDetermine when to hit Service Level vs BudgetData analysisCreate customized, engaging, and insightful content for clientsImplement initiativesCommunicate with client executives and facilitate weekly status updatesComplete ad-hoc reporting as neededAbility to use data to tell a storyCollaborate with other consultants to provide the best client outcomesComplete deliverables on-time and communicate results to client QualificationsMinimum of 10 years of Call Center/Business Process Outsourcing experienceStrong communication skillsStrong analytical skillsStrong Excel skills (experience using pivot tables, formulas, etc.)Extensive PowerPoint experienceKnowledge of Microsoft Office productsPositive attitudeSelf-motivatedAttention to detailLean/Six Sigma experience preferred Job Type: Full-timeTravel: 80% of the time Relocation to Cape Coral, FL Full-time benefits:MedicalDentalVisionUnlimited PTO401k MatchRelocation Assistance

Keywords: Insite Managed Solutions, LLC - The Human Operatio, Cape Coral , Workforce Management Consultant, Other , Cape Coral, Florida

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