Front Desk Associate Overnight
Company: Planet Fitness Inc.
Location: Naples
Posted on: May 27, 2023
|
|
Job Description:
Who We Are:At Planet Fitness, our mission has always been to
enhance people's lives by providing a high-quality fitness
experience in a welcoming, judgement free environment. We are proud
to be one of the largest and fastest-growing franchisors and
operators of fitness centers in the United States with over 2,000
clubs and growing!Joining the PF family means being part of a
company that is based on an established culture and strong set of
values. It is being a part of a supportive, engaging team that
cares about bettering the health and wellbeing of the community in
an environment where everyone feels like they belong. It is having
fun at work while creating member experiences that consistently
exceed their expectations. It means being part of a brand that you
can be proud of!Who You Are:All of our Team Members at Planet
Fitness share one thing in common - a passion for our amazing brand
and a desire to make our members feel welcome in our Judgement Free
Zone. Characteristics that will make you a perfect match for our
Front Desk Associate:* Exhibit a positive and upbeat attitude.*
Have a passion for delivering a consistent and exceptional
experience to our members, guests, and fellow PF team members.*
Pride yourself on your work while being punctual, reliable, and
dependable.* Handle all interactions with diplomacy and exhibit a
genuine motivation for helping others.* Act with integrity and show
respect to everyone around you.* Exhibit strong communication
skills and have an ability to listen and empathize.* Inspire and
motivate others to achieve their goals.* Are a quick study with the
ability to apply what you have learned during online and hands-on
training.About the Front Desk Associate Role:As a Front Desk
Associate, you will be responsible for providing a superior level
of customer service to Planet Fitness members, prospective members
and guests while ensuring an exceptional "Judgement Free" member
experience! Daily responsibilities for the Front Desk Associate
also include:* Greet members/guests as they enter and exit the
club; assisting them with any questions or concerns as they check
in.* Help to promote our Judgement Free Zone by connecting with
members on the club floor, offering assistance and showing support
in their fitness journeys while upholding club policies.* Resolve
member concerns and escalate to a Manager as needed.* Answer phones
in a friendly manner and assist callers with their inquiries.*
Perform membership related functions such as sign-ups,
contact/billing information updates, cancellations, collecting
unpaid balances and transferring memberships.* Perform prospective
member calls and tours; assessing their membership needs.* Execute
retail transactions with accuracy and drive sales goals.* Resolve
member concerns and escalate to a Manager as needed.* Regular,
consistent cleaning and sanitizing of all exercise equipment and
Black Card spa amenities. This includes communal spaces as well as
your assigned area.* Ensuring restrooms are clean and sanitized,
stocked and clutter free by following the routine cleaning
schedule.* Frequently perform a comprehensive walk of all club
areas; quickly fix any safety/policy issues and address cleanliness
concerns.* Promptly address maintenance and facility concerns such
as broken and/or missing equipment (i.e., Dispensers, leaky
faucets, fixtures etc.)More reasons to join Planet Fitness!*
Medical, Dental, and Vision Insurance* Vacation/Sick Time/Holiday
Pay* Free Black Card Membership* 401(K) and Roth Retirement Savings
Plan* Employee perks and discounts* Engaging team-building
competitions and social eventsAbout Your Qualifications:* 6-12
months of experience in a customer service environment is
preferred* Must be 18 years of age or older* Ability to pass a
background check* Willing to become CPR/AED Certified (Training
provided by Planet Fitness)* Basic computer proficiencyJOIN THE
CLUB.Enhancing people's lives with an affordable, high-quality
fitness experience requires a team of inspiring, motivated and
fun-loving go-getters. As one of the largest and fastest-growing
franchisors and operators of fitness centers in the United States,
Planet Fitness is just getting warmed up. We're continuously
seeking top talent to join us in cultivating the Judgement Free
Zone and shaping the future of our brand. With more than 2,000
locations in all 50 states, the District of Columbia, Puerto Rico,
Canada, the Dominican Republic, Panama, Mexico and Australia,
there's plenty of opportunity on our Planet and we are always
looking for talented individuals to join our team!Our member
mission says it best: our product is a tool, a means to an end; not
a brand name or a mold maker, but a tool that can be used by
anyone. To use our product, members need to feel inspired and
motivated. That's where you come in. If you're looking for a place
where you can make a difference in a customer's life, you've found
it. Come to add your mojo to the Judgement Free Zone, but stay for
the feeling that you're making a difference on our Planet.TO FIND
YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.Employees
at a franchise location are employed by the Franchisee and are not
employees of PFHQ (the Franchisor). PFHQ neither dictates nor
controls labor or employment matters for franchisees or their
employees, and does not retain any reserved authority to control
the terms and conditions of employment for franchisees or their
employees. Each franchisee is responsible for ensuring compliance
with local, state and federal law.
Keywords: Planet Fitness Inc., Cape Coral , Front Desk Associate Overnight, Other , Naples, Florida
Click
here to apply!
|