Front Desk Associate Fitness Center PRN Downtown
Company: NCH Healthcare - Naples Community Hospital
Location: Naples
Posted on: May 25, 2023
Job Description:
Per Diem350 7th St NorthOffice/ClericalVariable11.95* Essential
Job Accountabilities:* Job Summary:* The Administrative Associate
is responsible for the positive interaction with Wellness members
and staff on a daily basis. This position has direct impact on the
public relations of the wellness centers as well as memberships,
financial transactions, and management of front desk activities,
which will directly affect the customer service provided at the
wellness centers.* Essential Duties and Responsibilities:*
- Create new member accounts and update existing member accounts
in online membership platform. Process applicable membership
paperwork including hold forms, consent forms, electronic funds
transfer forms, health history questionnaires and reactivations.
Complete the member application process including collection of
fees.* Promote and sell memberships to potential new members. Sell
reactivations to current members. Sell additional services to
members including day passes, massage, pilates and personal
training as well as merchandise. Provide facility tours to
prospective members.* Accurately and efficiently navigate an online
membership platform and comfortably troubleshoot minor technical
issues.* The ability to listen to and ensure a prompt and
professional response to member needs, concerns, suggestions and
complaints.* Research inactive accounts and collect delinquent
membership dues.* Fosters loyalty and commitment to the department
and the organization.* Investigate and resolve membership account
problems.* Monitor facility entrance to ensure that all individuals
comply with the appropriate check in procedures.* Provide excellent
customer service by acknowledging members upon entry and exit.
Greet visitors in professional, courteous manner to create a
welcoming atmosphere.* Handle all Massage services including
booking appointments, confirming appointments, processing payments,
check-in clients upon arrival and matching all payment receipts to
appointment bookings.* Schedule all massage appointments, wellness
orientation appointments, Pilate's reformer appointments, fitness
testing appointments and make reminder calls when applicable.
Contacts appropriate staff upon member/guest arrival.* Operate
office equipment such as fax machines, scanners, copiers, and phone
systems, and use computers for spreadsheet, word processing,
database management, and other applications.* Monitor marketing
material and paperwork supplies and place orders with the internal
print shop as needed.* Assists Director and Manager with quality
improvement initiatives. Assists department with implementation,
coordination and completion of special projects. Assist with
training of new staff.* Set up and maintain paper and electronic
filing systems for records, correspondence, and other material.*
Reconciles point of sale at the end of each shift.* Demonstrate and
foster loyalty and commitment to the department and the
organization.* Assist with locker room issues such as opening
locked lockers, etiquette enforcement, refilling supplies and
placing work orders.* Answer telephones and provide information to
callers, take messages, or transfer calls to appropriate
individuals.* This position may be responsible for being the Pool
Operator when assigned. *See Pool Operator Job Description for
essential responsibilities, education, experience, and
requirements.* Education, Experience, Qualifications:*
- Minimum of a High School Diploma required, Associates Degree
preferred.* Two years customer service experience in a high-paced,
challenging environment highly desired, one year required.* Current
certification in Basic Life Support for Healthcare Providers from
the American Heart Association required.* Must have excellent
interpersonal, organizational, and administrative skills.* Ability
to maintain professionalism while interacting with difficult
members and situations.* Ability to anticipate needs and
proactively offer solutions.* Demonstrate effective professional
communication and excellent customer service skills based on
positive attitude and values.* Ability to prioritize
responsibilities and organize details in an extremely fast-paced
environment with high-volume pedestrian traffic.* Intermediate
computer knowledge: Uses Microsoft Word, Excel, Outlook, and
Windows
Keywords: NCH Healthcare - Naples Community Hospital, Cape Coral , Front Desk Associate Fitness Center PRN Downtown, Other , Naples, Florida
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