Telecommute Technical Support Engineer II
Company: VirtualVocations
Location: Naples
Posted on: January 25, 2023
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Job Description:
A cloud-based solutions company needs applicants for an opening
for a Telecommute Technical Support Engineer II.
Must be able to:
Document all reported issues and ticket information via ticket
management software
Take ownership of reported technical issues and monitor support
queues to identify trends
Assist in training and advising staff on new tools, enhancements,
processes, and systems
Qualifications for this position include:
Provide excellent tier I and tier II customer service, technical
troubleshooting, and problem resolution
Can build strong and effective working relationships with peers,
management, and customers
Can escalate incidents that cannot be resolved based on specified
time frames to relevant team members
Able to establish cadence for customer communication for designated
strategic accounts
Keywords: VirtualVocations, Cape Coral , Telecommute Technical Support Engineer II, Other , Naples, Florida
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