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Telecommute Technical Support Engineer II

Company: VirtualVocations
Location: Naples
Posted on: January 25, 2023

Job Description:

A cloud-based solutions company needs applicants for an opening for a Telecommute Technical Support Engineer II.

Must be able to:
Document all reported issues and ticket information via ticket management software
Take ownership of reported technical issues and monitor support queues to identify trends
Assist in training and advising staff on new tools, enhancements, processes, and systems
Qualifications for this position include:

Provide excellent tier I and tier II customer service, technical troubleshooting, and problem resolution
Can build strong and effective working relationships with peers, management, and customers
Can escalate incidents that cannot be resolved based on specified time frames to relevant team members
Able to establish cadence for customer communication for designated strategic accounts

Keywords: VirtualVocations, Cape Coral , Telecommute Technical Support Engineer II, Other , Naples, Florida

Click here to apply!

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