Customer Experience (CX) Specialist
Company: SiteOne Landscape Supply
Location: Naples
Posted on: January 24, 2023
Job Description:
Company Overview
SiteOne associates are customer obsessed, always safe, continuously
improving, and having fun! Whether you are experienced in the green
industry, a professional looking for a career change, or a new
graduate or veteran transitioning into the workforce, we are
confident you will find opportunity and reward with SiteOne.
SiteOne Landscape Supply is the largest and only national wholesale
distributor of landscaping products in the United States and
Canada. With over 700 branches across the U.S. and Canada, we offer
a comprehensive selection of products including: irrigation
supplies, fertilizer and control products, nursery goods,
hardscapes, landscape lighting, drainage and erosion control
products, tools, and other landscaping accessories and
supplies.
Position Overview
The Customer Experience (CX) Specialist will travel locally in his
or her area to work with our branches, sellers, managers, and
customers in supporting their digital business.
What you'll do:
- Increase online engagement and E-Commerce sales penetration in
your respective region through digital evangelism with branch
associates, sellers and most importantly, our customers.
- Use enthusiasm to promote SiteOne.com with our customers by
demoing our site and app at customer visits, seller ride-alongs,
regional conferences and branch counter days
- Work with all the branches to make sure we are hitting our
customer SLAs (Service Level Agreements) for all online orders.
BOPIS, delivery, and parcel.
- Create and share out periodic reporting (weekly/monthly) and
tracking of all digital metrics on both macro and micro
levels.
- Provide feedback to the E-Commerce development team on future
site or process enhancements.
- Drive regional and branch communication surrounding digital
metrics and P&L.
- Facilitate SiteOne.com and Mobile App training with SiteOne
associates. Training may include regular communication about
updates to site, upcoming releases, and feedback.
- Implement creative problem solving for both simple and complex
issues using resources and intuition to generate immediate
results.
- Overcome adversity from the creative change individuals will
experience.Skills We Are Seeking
- Minimum 1-year experience supporting omni-channel initiatives,
preferred.
- Experience working directly with customers and fellow
associates, helping triage issues, and driving sales.
- Ability to work independently and as a team in a fast paced and
high-volume work environment.
- Willingness to travel frequently, both regionally and
nationally, for training, customer meetings, and focus groups.
- Must be self-motivated and operate with a sense of urgency to
meet tasks and deadlines.
- Ability to communicate effectively with large groups; receive
and provide feedback accordingly.
- Must be detail-oriented, highly organized and able to
multi-task.
- Must be customer service oriented and strive to provide the
highest level of customer satisfaction.
- Willingness to run trials in region, fostering a
test-learn-iterate culture to constantly evolve the SiteOne digital
experience.
- Enthusiasm for staying on top of emerging trends in technology
and E-Commerce to drive changes that improve the SiteOne customer
experience.
- Proficiency in Microsoft Office, including Word, Excel and
PowerPointPerks:
- Weekly Paychecks with DailyPay available!
- Competitive Compensation
- Medical, Dental and Vision plans
- Paid Time Off, Paid Holidays
- 401k with company match
- Tuition Reimbursement
- Lucrative Associate Referral Program
- Company Apparel and Work Boot Vouchers
- Opportunity for Advancement
- Paid Training and Business Certifications Available
- Free Counseling Services/Employee Assistance Program
- Life Insurance and Short- and Long-Term Disability
Insurance
- Product Discounts
- Most Branches never work Sundays!THE INFORMATION CONTAINED
HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL
RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS
PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB
DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY
TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM
POSITION TO POSITION.
Required
Preferred
Job Industries
- Agriculture & Environment
Keywords: SiteOne Landscape Supply, Cape Coral , Customer Experience (CX) Specialist, Other , Naples, Florida
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