Agent-Guest Service-PM - The Ritz-Carlton Golf Resort, Naples (150001O9)
Location: Naples
Posted on: January 24, 2023
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Job Description:
Agent-Guest Service-PM
We make stories like this possible every day. Whether we?re helping
a budding chef create a favorite meal, or an anxious dad find a
camera full of memories, we?re proud to welcome our guests to a
home away from home. Because at The Ritz-Carlton, we never forget
that we are creating guests for life.
The Ritz-Carlton Golf Resort, Naples, located at 2600 Tiburon Dr,
Naples, FL, 34109 currently has the following opportunity:
Agent-Guest Service-PM (150001O9): Process all guest check-ins,
check-outs, room assignments, and room change/late check-out
requests. Secure payment; activate/reissue room keys. Ensure rates
match market codes, document exceptions. Verify/adjust billing for
guests. Communicate to appropriate staff when guests are waiting
for an available room. Advise guest of messages. Clear departures
in computer system. Coordinate with Housekeeping to track room
status and guest concerns. File guest paperwork or documentation.
Operate telephone switchboard station. Run and check daily reports,
contingency lists, and credit card authorization reports. Supply
guests with directions and information. Answer, record, and process
all guest calls, requests, questions, or concerns; follow up to
ensure each has been met to guests' satisfaction. Arrange
transportation for guests/visitors. Count and secure bank at
beginning and end of shift. Cash guests' checks, process all
payment types, vouchers, paid-outs, charges, and provide change.
Notify Security of any reports of theft. Follow company policies
and procedures; report accidents, injuries, and unsafe work
conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge guests
according to company standards; anticipate and address guests'
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak using clear and professional
language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach
common goals; listen and respond appropriately to the concerns of
employees. Comply with quality assurance standards. Stand, sit, or
walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors.
We invite you to learn more about this position and apply at:
https://marriott.taleo.net/careersection/7/jobdetail.ftl?job=150001O9
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
www.facebook.com/marriottjobsandcareers
http://www.linkedin.com/company/ritz-carlton
Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of
Hospitality.
The Ritz-Carlton is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture. The
Ritz-Carlton does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
local laws.
Keywords: , Cape Coral , Agent-Guest Service-PM - The Ritz-Carlton Golf Resort, Naples (150001O9), Other , Naples, Florida
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