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Customer Service Assistant (Valet Parking and First Impressions)

Company: City of Naples Airport Authority
Location: Naples
Posted on: November 23, 2022

Job Description:

Customer Service Assistant - Seasonal - Full-time Come SOAR at the Naples Airport and work with a team dedicated to providing service excellence every day. WHO ARE WE? Naples Airport Authority serves the community with a purpose of connecting you to Naples through an exceptional airport experience. THE POSITION Provides exceptional customer service by welcoming everyone who arrives at Naples Aviation. Assists customers in a professional, safe, and efficient manner with luggage, directions and relocation of vehicles. Some of the position duties include:

  • Welcomes and assists customers curbside or elsewhere as assigned at the FBO with luggage, directions, repositioning vehicles to and from parking lots.
  • Effectively communicates customer movements to Customer Service Representatives and Dispatchers ensuring timely response within the terminal.
  • Responds to inquiries, works to resolve customer service issues and maintains communication with Customer Service Supervisor or other FBO management.
  • Communicates information using the aviation phonetic alphabet to hear and speak numerical sequences clearly and effectively over two-way radio system. REQUIREMENTS
    • High school diploma or general education degree (GED).
    • At least six months of related customer service experience and/or training.
    • Must be highly customer service oriented and accustomed to a fast paced/multi-tasked environment.
    • Must have high level of situational awareness.
    • Must be able to operate the following: two-way radio, telephones, computers and various office equipment. Basic computer usage to check emails, complete trainings and review customer orders.
    • A current, valid Florida driver's license with full privileges (not suspended or revoked) and a driving record that meets the Authority's standards. WHY SHOULD YOU APPLY?
      • Opportunities for Advancement - seasonal employee ability to move full-time
      • "Stop the Spread" $1,000 Covid-19 Vaccine Incentive
      • Employee Engagement Activities
      • Starting rate of pay at $15.69 hourly
        PI195968704

Keywords: City of Naples Airport Authority, Cape Coral , Customer Service Assistant (Valet Parking and First Impressions), Other , Naples, Florida

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