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Remote Scheduling Specialist-Part Time- Naples-Patient Access Center

Company: Community Health Systems
Location: Naples
Posted on: November 22, 2022

Job Description:

Job Description

The Patient Access Center (PAC) supports our clinics and patients by scheduling appointments, assisting patients and getting clinical calls sent to the appropriate parties for patient care. We strive to meet these needs with excellent customer service, accuracy and care, as the initial point of contact for people needing our help.

This position is fully remote. This position is part time.

Answer incoming clinic calls within established company guidelines to provide prompt and courteous customer service to callers. Complete scheduling for clinic providers and ancillary staff for multiple clinics and multiple Medical Groups. Complete insurance entry and verification. Handle clinical calls and communications to clinic staff, escalating when needed. Manage outbound calls and incoming calls from company campaigns.

Essential Duties and Responsibilities

(List in order of importance or percentage of time spent on the particular responsibility High to Low)


Answer incoming calls for all assigned clinics and operate call center telephony platforms


Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.


Determine calls with urgent needs and complete warm transfer to clinic staff


Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.


Researches patient requests in the medical record and provides information to patient or other entity.


Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical calls


Monitor assigned boxes in EMR for return communication from the clinic


Accurately validate and enter patient name, DOB and demographics


Collects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Determines appropriate and current referrals are present, as indicated


Adheres and complies to all policies and procedures


Attend educational sessions and department meetings as scheduled


Ability to perform all other duties as assigned or requested

Keywords: Community Health Systems, Cape Coral , Remote Scheduling Specialist-Part Time- Naples-Patient Access Center, Other , Naples, Florida

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