Customer Service Specialist

Company: Gulfcoast Appliance Repair & Instal
Location: Naples
Posted on: November 21, 2022

Job Description:

Job Description We are a 20 year successful company and seeking a highly motivated candidate to join our team. Are you a self starter, looking for opportunities to advance, and grow your career? We are seeking a personable, motivated individual who possesses a stable work history. This key individual would do customer service and correspondence to our logistics team and outside companies. We are always evolving and growing and the individuals we need must have the ability to grown with the organization and expand their position. The candidates we seek have to be professional, productive and dependable and handle key accounts as a Personal Account Manager. Responsibilities Answer and assist phone calls Organize and schedule appointments Logistics and dispatch experience a plus Initiate service orders for key accounts Assist in updating customers Update and maintain office policies and procedures Create and update technician schedules Create service job estimates Provide general support to service technicians Act as the point of contact for internal and external customers Skills Proven experience as an customer service representative or associate Knowledge of office management systems and procedure Excellent time management skills and the ability to prioritize work Attention to detail and problem solving skills Excellent written and verbal communication skills Strong organizational skills with the ability to multi-task This person must be able to multi-task by scheduling appointments and assist with in-coming calls. Position requires the handling of: Dealer & extended warranty accounts for scheduling new customer service appointments and updates Our company is team based, and very supportive. This professional individual must be able to work from 8:00 a.m. to 5:00, with alternating Saturdays. Benefits include: Hourly pay, Paid vacation, Paid holidays, Paid sick days, Paid Health insurance, 401k. Work Remotely No

Keywords: Gulfcoast Appliance Repair & Instal, Cape Coral , Customer Service Specialist, Other , Naples, Florida