Customer Support Specialist (Third Shift)

Company: Accanito Capital Group
Location: Naples
Posted on: July 31, 2022

Job Description:

Job Description Job description Customer Support Specialist Job Description This position is for one of our business units which focuses on our customer community, while empowering you to learn, grow and deliver. As a Customer Support Specialist, you---ll be collaborative and inclusive in helping our customers while being part of a fun, team-oriented culture. You---ll provide great service through multiple contact channels by helping customers understand our program --- both current and prospective customers. Job Location : Office-Based Hours : Monday through Friday, 10pm - 7am EST (hours may vary) Responsibilities Include: General Responsibilities: -- Manage large amounts of incoming phone calls -- Identify and assess customers--- needs to achieve satisfaction -- Build sustainable relationships and trust with customers through open and interactive communication -- Provide accurate, valid and complete information by using the right methods/tools -- Meet personal/customer service team targets and handling quotas -- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution -- Keep records of customer interactions, process accounts and file documents -- Follow communication procedures, guidelines and policies -- Take the extra mile to engage customer Live Chat -- Know our trading and audition rules, as most of the live chats pertain to clarification of our rules -- Availability to answer the live chats as they come in during the assigned hours. All missed live chats need to be emailed. -- Maintain conversations with multiple people at once -- Maintain professional integrity and self-control, remembering that you are representing the company, even when people are out of line -- Willingness to ask for help --- no need to handle everything alone and always bring your team into the chat when you don---t know what to do Phone Calls -- Answer the phone calls as they come in during the assigned hours -- Manage phone calls in a professional and respectful manner -- Multi-task phone calls and chats -- Ability to answer any questions about the company and the program confidently and be prepared for any questions someone could ask. In this regard, the candidate will also need to know about other firms and what sets us apart from the rest. This question comes up often and it---s important to have answers ready. Emails -- Any missed live chats at the beginning of the shift need to be addressed in an email -- Respond to emails as they come in and to clear up the inbox before the shift is finished Job Type: Full-time

Keywords: Accanito Capital Group, Cape Coral , Customer Support Specialist (Third Shift), Other , Naples, Florida