Florida Blue Center Customer Advocate- Bilingual (Ft. Myers, FL)
Company: Guidewell
Location: Estero
Posted on: June 24, 2022
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Job Description:
Are YOU a friendly and outgoing sales-centered individual that
is passionate about helping others achieve their healthcare goals?
If so, read on and get ready to Apply! What We Can Offer YOU!We
offer competitive salaries and benefits, work-life balance,
flexible work arrangements, opportunities for growth and
development, and a great place to work across our enterprise! What
Will Be Your Purpose:The purpose of this position is to support a
retail store customer experience that is conducive to sales,
retention and customer loyalty.What Will You Be Doing: Help ensure
all customers (walk-in, telephonic or electronic) are warmly
greeted, their needs are assessed quickly, and they are referred to
the appropriate setting, person, information, or tools to address
their needs.Provide a customer friendly service experience for
customers with questions or issues related to health care, health
insurance (benefits, claims, premium payments, membership, billing,
and enrollment) or other related topics.Use Web based tools and
other aids to facilitate and teach customers to use resources,
tools, information, and products to manage their health care and
health care costs most effectively.Ensure customers understand
their products, benefits, tools and how to use them.Cross-promote
and identify opportunities for members to participate in value
added services and programs available within the retail
location.Serve as direct contact and subject matter expert for
questions from the general public or existing members related to
Health Care Reform What You Must Have:High school diploma or
GEDState of Florida 2-15 Health, Life and Annuities license 60
Days,Bilingual- fluent in Spanish and English, requiredExcellent
verbal and written communication skillProficient with MS Word,
Excel, PowerPoint, Internet, and web-based toolsWork flexible hours
to include evenings, weekends, and holidaysWhat We Prefer:Associate
degreeExperience in insurance industry, physician's office,
hospital, or other position in health care industry. Experience in
store/retail management Experience with financial products or
services General Physical Demands: Sedentary work: Exerting up to
10 pounds of force occasionally to move objects. Jobs are sedentary
if traversing activities are required only occasionally.We are an
Equal Opportunity/Protected Veteran/Disabled Employer committed to
creating a diverse, inclusive and equitable culture for our
employees and communities.
Keywords: Guidewell, Cape Coral , Florida Blue Center Customer Advocate- Bilingual (Ft. Myers, FL), Other , Estero, Florida
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here to apply!
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