Operations Professional - Naples
Company: Tiffany & Co.
Posted on: June 23, 2022
Tiffany & Co the name instills images of Beauty, Romance and the
iconic Blue Box. It is a Symbol of Excellence. For 175 years,
Tiffany has created a legacy of exquisite designs and romantic
ideals. Tiffany & Co.'s rich heritage of celebrated artists,
historic milestones and magnificent jewelry creates the foundation
from which our employees build upon each day. Tiffany employees are
passionate, kind and professionally committed. We hold ourselves
and our co-workers to very high standards. We continually educate
ourselves about new merchandise collections, cultures and the
evolving luxury market. Our respect and love for the brand creates
a workplace like no other.
We expect our employees to deliver the Tiffany Experience to each
and every client and Tiffany is committed to creating an
organization that recognizes and rewards excellence in service of
this promise. For us, it is a dream to be associated with a company
that is forever aligned with exquisite craftsmanship, timeless
design and a dedicated commitment to corporate sustainability
The Operations Professional is the heart of the back of house
operations in a Tiffany store. The Operations Professional has
strong communication and problem solving skills and works
effectively with sales professionals, management, corporate
partners and clients to drive store sales and profitability. Duties
include providing exceptional client service, order fulfillment,
inventory management, and ensuring merchandise is delivered; all
with the Tiffany Touch.
Sales: Deepen the relationship with our clients to drive lifetime
loyalty and spend. Carry out operations functions to support the
store in consistently achieving or exceeding monthly, quarterly and
annual store sales plan. Capture data during client interactions to
cultivate new and existing clients. Effectively handle internal and
external phone and e-mail correspondence and partner with Sales
Professionals and management to optimize sales opportunities.
Service: Elevate in store experience consistently delivering
memorable moments. Demonstrate passion as a Tiffany brand
ambassador by providing the Tiffany Touch during every client
interaction. Demonstrate Client Experience Behaviors identified
within the TEI program (Voice of Client Survey). Execute best
practices by optimizing hospitality and store amenities to create
unique experiences and take action on TEI performance and client
feedback. Utilize deep knowledge of product, service, and care and
handling instructions to maximize client satisfaction during each
Operational Excellence: Provide exceptional operational support to
drive sales and service. Execute daily tasks such as order
fulfillment, shipping, receiving and replenishment, cleaning
jewelry, transferring merchandise, taking in jewelry repairs and
cleaning merchandise, following company operational policies and
procedures. Monitor and reconcile merchandise inventory, using
reports and systems to assess inventory accuracy, report
discrepancies to management or corporate partners. Partner and
communicate effectively with Sales Professionals, management and
clients to respond and follow up on requests for assistance in
product and service information, service, repairs, shipping and
inventory quickly and accurately. Support Company operations
efficiency objectives by ensuring all activities maximize
productivity and by providing feedback on process changes through
* Strong Analytical skills
* Proficient in Microsoft Word and Excel.
* Ability to work retail store hours as necessary, including
nights, weekends and holidays.
* Organized and detail oriented
* Flexibility to perform different tasks based on day-to-day
* Must have authorization to work in the United States or in the
country where the position is based.
* A college/university degree.
* Graduate gemologist degree or previous Gemological Institute of
America (GIA) course work.
Keywords: Tiffany & Co., Cape Coral , Operations Professional - Naples, Other , Naples, Florida
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