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Room Service Supervisor

Company: Naples Grande Beach Resort
Location: Naples
Posted on: May 16, 2022

Job Description:

Picture yourself as a member of the Naples Grande Beach Resort family!

Position Title: ROOM SERVICE SUPERVISOR

Shift: FLEXIBLE

Day(s) Required: FLEXIBLE

Job Description: The Room Service Supervisor is responsible for the overall performance of the entire in-room dining staff and the duties each staff member performs. Will direct, train, and assist employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suits. Ensure property policies along with food and beverage policies are followed. Responsible for interacting with guests to ensure their services were satisfactory and utilize feedback to continuously train staff.

Minimum Requirements:

--- 2 Years Hospitality Experience
--- Hospitality Degree Preferred

Physical Requirements:

--- Must be able to stand/walk/step for extended periods of time
--- Must be able to work in hot/cold conditions at any given time
--- Must be able to lift up to 25 pounds

Summary of Responsibilities:
Reporting to the Food and Beverage Manager, responsibilities and essential job functions include but are not limited to the following:

--- Consistently offer professional, friendly and engaging service
--- Lead and manage the In Room dining Team in all aspects of the department and ensure service standards are followed
--- Handle guest concerns and react quickly and professionally
--- Maximize revenues by communicating regularly with the F&B teams to implement agreed upon strategies, practices and promotions
--- Have full knowledge of all Outlet menus
--- Manage the departmental budget
--- Follow outlet policies, procedures and service standards
--- Follow all safety and sanitation policies when handling F&B
--- Other duties as assigned

Anticipated Start Date: Two (2) weeks from date of job offer

The Naples Grande Beach Resort is a drug free workplace and an EOE employer. We conduct social security number checks and criminal background checks on all new hires and may, depending upon position, conduct a credit or driving check. We participate in the federal E-Verify program that allows businesses to determine the eligibility of their employees to work in the United States. Candidates must be able to provide documentation to support proof of eligibility to work in the United States upon hire.

The resort is operated by Northwood Hospitality. Northwood Hospitality is a wholly owned subsidiary of Northwood Investors which was founded in 2006.Established in 2010, Northwood Hospitality manages the hotel portfolio, both independent and branded properties, acquired by Northwood Investors. If you are interested in joining an enterprising organization that is committed to developing talent and building high performing leadership teams - Northwood Hospitality may be just what you've been looking for.

Picture yourself as a member of the Naples Grande Beach Resort family!

Position Title: ROOM SERVICE SUPERVISOR

Shift: FLEXIBLE

Day(s) Required: FLEXIBLE

Job Description: The Room Service Supervisor is responsible for the overall performance of the entire in-room dining staff and the duties each staff member performs. Will direct, train, and assist employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suits. Ensure property policies along with food and beverage policies are followed. Responsible for interacting with guests to ensure their services were satisfactory and utilize feedback to continuously train staff.

Minimum Requirements:

--- 2 Years Hospitality Experience
--- Hospitality Degree Preferred

Physical Requirements:

--- Must be able to stand/walk/step for extended periods of time
--- Must be able to work in hot/cold conditions at any given time
--- Must be able to lift up to 25 pounds

Summary of Responsibilities:
Reporting to the Food and Beverage Manager, responsibilities and essential job functions include but are not limited to the following:

--- Consistently offer professional, friendly and engaging service
--- Lead and manage the In Room dining Team in all aspects of the department and ensure service standards are followed
--- Handle guest concerns and react quickly and professionally
--- Maximize revenues by communicating regularly with the F&B teams to implement agreed upon strategies, practices and promotions
--- Have full knowledge of all Outlet menus
--- Manage the departmental budget
--- Follow outlet policies, procedures and service standards
--- Follow all safety and sanitation policies when handling F&B
--- Other duties as assigned

Anticipated Start Date: Two (2) weeks from date of job offer

The Naples Grande Beach Resort is a drug free workplace and an EOE employer. We conduct social security number checks and criminal background checks on all new hires and may, depending upon position, conduct a credit or driving check. We participate in the federal E-Verify program that allows businesses to determine the eligibility of their employees to work in the United States. Candidates must be able to provide documentation to support proof of eligibility to work in the United States upon hire.

The resort is operated by Northwood Hospitality. Northwood Hospitality is a wholly owned subsidiary of Northwood Investors which was founded in 2006.Established in 2010, Northwood Hospitality manages the hotel portfolio, both independent and branded properties, acquired by Northwood Investors. If you are interested in joining an enterprising organization that is committed to developing talent and building high performing leadership teams - Northwood Hospitality may be just what you've been looking for.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Naples Grande Beach Resort, Cape Coral , Room Service Supervisor, Other , Naples, Florida

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