Customer Service Assistant (Valet Parking and First Impressions)

Company: City of Naples Airport Authority
Location: Naples
Posted on: May 14, 2022

Job Description:

Customer Service Assistant - Full-Time Come SOAR at the Naples Airport and work with a team dedicated to providing service excellence every day. WHO ARE WE? Naples Airport Authority serves the community with a purpose of connecting you to Naples through an exceptional airport experience. THE POSITION Provides exceptional customer service by welcoming everyone who arrives at Naples Aviation. Assists customers in a professional, safe, and efficient manner with luggage, directions and relocation of vehicles. Some of the position duties include:

• Welcomes and assists customers curbside or elsewhere as assigned at the FBO with luggage, directions, repositioning vehicles to and from parking lots.
• Effectively communicates customer movements to Customer Service Representatives and Dispatchers ensuring timely response within the terminal.
• Responds to inquiries, works to resolve customer service issues and maintains communication with Customer Service Supervisor or other FBO management.
• Communicates information using the aviation phonetic alphabet to hear and speak numerical sequences clearly and effectively over two-way radio system. REQUIREMENTS
  • High school diploma or general education degree (GED).
  • At least six months of related customer service experience and/or training.
  • Must be highly customer service oriented and accustomed to a fast paced/multi-tasked environment.
  • Must have high level of situational awareness.
  • Must be able to operate the following: two-way radio, telephones, computers and various office equipment. Basic computer usage to check emails, complete trainings and review customer orders.
  • A current, valid Florida driver's license with full privileges (not suspended or revoked) and a driving record that meets the Authority's standards. WHY SHOULD YOU APPLY?
    • Excellent Benefits Package, including $0 cost to employee Medical and Dental plans
    • "Stop the Spread" $1,000 Covid-19 Vaccine Incentive
    • Generous Company Paid Retirement Plan
    • Vacation, Personal Leave, Sick Time, Paid Holidays
    • Annual Incentive Award and Career Development Programs
    • Unlimited $500 Employee Referral Program
    • Tuition and Education Reimbursement up to $4,000 a year
    • Starting rate of pay at $15.69 hourly
      
      
      
      PI177009274

Keywords: City of Naples Airport Authority, Cape Coral , Customer Service Assistant (Valet Parking and First Impressions), Other , Naples, Florida