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1989 - Mobile Guide

Company: Surterra Wellness
Location: Estero
Posted on: November 22, 2021

Job Description:

Location: Fort Myers, FL

PARALLEL

Everyone is welcome here. Each of us is unique, and thats what makes us amazing. We believe in inclusiveness and celebrating each persons individuality, because theres power in bringing people with different points of view and life experiences together. Thats why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, theres no limit to what we can achieve.

IN A NUTSHELL

The Mobile Guide works closely with supervisor; always maintains a professional appearance and demeanor. Uses sound driving practices, acting as a driver or passenger when needed. Utilizes effective organizational and communication skills. Responsible for high quality patient customer service, retrieving patient information from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork. In addition, responsible for State of Florida regulations for a Medical Marijuana Treatment Center and adhere to best practices in the day -to-day operations and delivery efforts.
This role is with Florida Market one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.

WHAT YOU WILL BE DOING

Customer Service and Record-Keeping:
Provide exceptional service for our customers
Provide deliveries, acting as a driver or passenger
Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use Registry
Record each visit using appropriate software, ensuring accuracy of patient information, and recording notes if necessary
Collaborate with call center employees to maintain a steady patient traffic flow to maximize sales and customer satisfaction
Record and collaborate with call center employees about preorders and online orders to ensure accurate order information and timeliness of delivery
Respond to and resolve patient requests, complaints, or compliments in person, and on the phone requesting supervisor support as needed
Cannabis based Education and Guidance:
Maintain knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State of Florida Office of Medical Marijuana Use
Maintain a basic understanding of the Cannabis based therapeutics, and services provided at Company
Educate patients on the processes of registration, renewals, lost registration documents, etc.
Provide educational materials and resources for patients and caregivers as needed
Maintain awareness of patient input and suggest changes to improve service or product

Documentation:
Ensure all patient files are current and required documentation is on file and follows all guidelines issued by the State of Florida
Communicate with employees to update online and physical pamphlets as needed

EXPERIENCE AND SKILLS YOULL BRING

Class E Drivers License
Must hold a valid State of Florida Drivers License
Must have an established and a driving record in Good Standing.
Must present a current DMV printout with none of the following violations:* Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years* Two or more other moving violations and one at fault accident in the last three years* Two or more fault accidents in the last three years with no moving violations required
Ability to navigate efficiently
Conscientious and dependable
Professional appearance
Accurate data-entry and record keeping
Strong attention to detail
Organizational skills and time management abilities
Superior customer service skills
Ability to work in a changing and challenging environment
Proficiency in windows-based software and internet navigation
Knowledge of Cannabis Based Therapeutics policy and law
Ability to make decisions as necessary with oversight when needed
Positive attitude
Able to communicate effectively with team members
Able to function well as part of a team
Comply with policies and procedures and applicable state and local laws and assist in the development and upkeep of Delivery Standard Operating Procedures
Age 21 or over (Required)
High School Diploma or equivalent (Required)
Valid Government-Issued Photo ID (Required)

YOU WILL BE SUCCESSFUL IF YOU

Are self-motivated; micro-managing isnt fun for anyone
Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
Can work fast and be flexible; our industry is always changing
Play nice with others; we collaborate with each other a lot
Think creatively; sometimes, the traditional solution isnt the best one

WHAT YOU GET

Consistent, reliable benefits; Full medical/vision/dental, 401k with company match, access to company-sponsored well-being programs
Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry
Employee discount
Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity

PHYSICAL REQUIREMENTS

Must be able to remain in a seated position inside the vehicle for extended periods
Ability to pick up heavy items to load (50 or more lbs.) onto vehicle
Ability to sit and stand for long periods of times
Ability to bend in repetitive motion
Move heavy totes, boxes, and other cargo in and out of vehicles and move into buildings
Frequently communicates accurate information with other employees

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES

Our Vision why we exist is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.
Our Mission how we will do this is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.
Our Values Integrity - Collaboration - Alignment - Intentionality - Accountability - Agility

We are an Equal Opportunity Employer . We embrace and encourage our employees differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

DISCLAIMER

Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.

Internal ID: 35472PandoLogic. Keywords: Driver, Location: Estero, FL - 33929

Keywords: Surterra Wellness, Cape Coral , 1989 - Mobile Guide, Other , Estero, Florida

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