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Move-In Coordinator

Company: The United Group of Companies, Inc.
Location: Naples
Posted on: June 12, 2021

Job Description:

You are dedicated, outgoing, organized, with a passion for sales and property management. You are happiest in a team setting and you love to collaborate with others in order to get the job done. You have phenomenal communications skills, with the ability to build rapport, and even better follow through. This will come in handy as you will be part of a team of property management professionals to provide the superior customer service for our residents we are known for.

At United Group, we seek to provide exceptional service to our residents and teammates. We produce high quality apartments and resident experiences at a value that is unmatched in the market. We do this by fostering a culture of leadership and accountability.

We have an immediate need for a Move-In Coordinator to join the team at Sandalwood Village in peaceful Naples, FL, one of United Group's professionally managed active living Senior Housing communities. The primary responsibilities of the Move-In Coordinator are the support and management of sales leads and the distribution of those leads to the Leasing Staff. The Move-In Coordinator is also responsible for the new move-in process. The Move-In Coordinator assists depositors and family members through good communication skills, organization, creativity, and prioritization of tasks. This position must maintain positive relationships with competing businesses, professionals, and organizations in the local area and helps transition new residents into the community and coordinate admission.


United Plus Property Management:

Recently named The Institute of Real Estate Management's AMO of the Year recipient

  • Delivers consistent, quality performance
  • Provides best-in-class customer service
  • Attracts and retains business by exceeding expectations

Major Tasks + Key Responsibilities:

  • Maintain the Entrata prospect data base and input all initial leads and contacts into the Entrata system. Assign new leads to the Leasing Staff in a fair distribution UPs system.
  • Capture accurate data regarding potential residents in the company's lead management system; maintain ongoing notes that guide action and advance closing the lead.
  • Support the Leasing Staff during the lease signing in completing all paperwork for the admissions process to ensure resident and family satisfaction.
  • Coordinate all move-ins with residents and family. Review the Resident Handbook and important community information with new residents. Ensure that new residents are familiarized with the Team Members who will assist with their residential needs.
  • Coordinate with respective departments to ensure that all move-in apartments are inspected and ready for move-in. Walk apartments prior to move-in to determine readiness.


  • Play a part in leasing chiefly as a secondary role. Training for leasing is provided and ongoing. Assist in touring prospects when the Leasing Staff is not available.
  • Stay updated on all operational, competitive, and community information to share successfully with residents, prospects, and families.
  • Remain familiarized with apartment availability and status.
  • Manage inventory of marketing materials and adhere to budgets with the Property Manager.
  • Assist in conducting competitive research and analyze results as needed.
  • Partner with the Leasing Staff to conduct outreach activities to generate a pipeline of interest and potential customers to move into the community.
  • Assist in networking with local community professional organizations, realtors, doctors, medical centers, community groups, and more in order to generate potential leads.
  • Assist in the coordination of Open Houses and other related events to bring more customers into the community.
  • Coordinate with dining, activities, and other team members to organize and implement successful events.
  • Approach all encounters with residents, guests, and employees in a friendly, service-oriented manner.
  • Participate in the community and model the propertys principles, values, and beliefs in business practices to all residents, guests, and employees.
  • Comply at all time with Company standards and regulations to encourage safe and efficient community operations.
  • Perform other duties as assigned.

Job Overview + Requirements:

  • Job Type: Move-In Coordinator
  • Work Hours: Full Time
  • Hourly rate: $15 - $17
  • Schedule: Monday, Thursday, Friday, Saturday, Sunday
  • Physical Requirements: walking, standing, light lifting, and carrying
  • Required Education: Associates Degree or higher in Marketing or related experience in leasing, customer service, or real estate preferred.
  • Required Experience: Minimum of 0-2 years customer service experience, preferably in the area of independent living.
  • Qualities: Must be dependable, articulate, friendly, punctual, considerate, patient, and willing to assist coworkers. Demonstrates integrity on a personal and professional level; Exceptional communication, sales, and negotiation skills; Ability to solve problems involving residents and challenging situations

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected class covered by law.

Keywords: The United Group of Companies, Inc., Cape Coral , Move-In Coordinator, Other , Naples, Florida

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