Group Housing & Billing Coordinator - JW Marriott Marco Island Beach Resort - (21024321)
Company: Marriott International, Inc.
Location: Marco Island
Posted on: May 7, 2021
Live Fully at Marriott International #1 Leader in Hospitality At
Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place. JW Marriott Marco Island Beach Resort
located at 400 S. Collier Blvd., Marco Island, FL, 34145 is hiring
a Group Housing & Billing Coordinator Responsibilities include:
Assist hotel group guests to ensure a successful event by being the
housing and billing contact from pre-arrival through departure;
providing excellent service and hospitality following the brand
guidelines. Process all reservation requests, changes, and
cancellations received by phone, fax, or mail. Identify guest
reservation needs, determine appropriate room type, and verify
availability of room type and rate. Explain guarantee, special
rate, and cancellation policies to callers. Accommodate and
document special requests. Set-up proper billing accounts (i.e.
share-with, room/tax/incidentals, tax exempt, direct/special
billing, and group bookings) according to accounting policies.
Prepare, review, and issue bills, invoices, and account statements
according to company procedures. Provide excellent service to both
internal and external customers. Ensure compliance with standard
and local operating procedures (SOPs and LSOPs). Work closely with
various departments and outside entities to achieve successful
groups from pre-arrival through final bill. Follow all company and
safety and security policies and procedures; ensure uniform and
personal appearances are clean and professional; maintain
confidentiality of proprietary information and protect company
assets. Report all accidents, injuries, and unsafe work conditions
to the manager. Welcome and acknowledge all guests according to
company standards, anticipate and address guests service needs,
assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Prepare
and review written documents accurately and completely; read and
visually verify information in a variety of formats. Comply with
quality assurance expectations and standards. Develop and maintain
positive working relationships with others, support team to reach
common goals, and listen and respond appropriately to the concerns
of employees. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Apply now at
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc. and Great Places
to Work Institute, among others. Chat, engage and follow us on
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marriott.com/careers to learn more about our workplace culture and
career opportunities. Marriott International is an equal
opportunity employer committed to hiring a diverse workforce and
sustaining an inclusive culture. Marriott International does not
discriminate on the basis of disability, veteran status or any
other basis protected under federal, state or local laws.
Keywords: Marriott International, Inc., Cape Coral , Group Housing & Billing Coordinator - JW Marriott Marco Island Beach Resort - (21024321), Other , Marco Island, Florida
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