Call Center Patient Service Representative
Company: Healthcare Network
Posted on: May 3, 2021
Network (HCN) is seeking a full service Call Center Patient
Service Representative to join our growing team. HCN is a
Federally Qualified Health Center located in Collier County on the
beautiful Gulf Coast of Florida. HCN has been providing primary
care to underserved patients for 40 years. This position will be
based at our Immokalee headquarters campus, but may be required to
routinely travel to our Naples offices.
provide comprehensive, integrated primary care to more than 50,000
patients at 21 clinic sites throughout the county with more than 75
practitioners. Services include pediatrics, family and internal
medicine, an HIV/AIDS treatment program, geriatrics, women's care,
dental, and integrated behavioral health. We are accredited by the
Association for Accreditation of Ambulatory Care (AAAHC) and are
certified by AAAHC as a medical and dental home.
Resource Manager performs administrative and managerial work in
planning and directing the activities of private, not-for-profit
health care provider's Human Resources Department in a rural area
in Collier County, Florida. The employee is responsible for
provider recruitment, planning, implementing, and directing the
day-to-day operation of a department that includes the major
functions of recruitment, testing, compensation, classification,
equal employment opportunity, employee benefits, and
administration, employee development, employee relations, labor
relations, and occupational safety and worker's compensation. The
employee also is responsible on partnering with V.P. of Human
Resources in continuous quality improvement of Human Resources
programs and activities. Work involves the application of
professional knowledge and personal judgment to a variety of
technical personnel and managerial problems and issues. The
employee is expected to exercise considerable initiative and
judgment in carrying out assigned duties.
Position requires medical/dental office knowledge and the ability
to input data accurately into computer system. Must be detail
oriented with good interpersonal and customer service skills.
Assists/directs patients with questions and inquiries. Works under
the daily supervision of the office manager.
current patient information from established and new
Accurately enters/updates patient information in practice
Identifies payer source, verifies insurance eligibility, financial
status and assigns correct pay type.
pre-screens medical/dental records.
Verifies insurance eligibility and obtains authorizations for dates
Practice Management System for needed updated demographics and
Identifies patients by date of birth and name in computer
new account if patient not in the system.
Schedules and re-schedules appointments as needed.
No Show appointments to reschedule, makes appropriate notations in
Electronic Health Record and Practice Management System.
demonstrates superior customer service skills.
telephone in a timely and polite manner, preferably within three
Communicates with customers in a courteous, professional,
cooperative and mature manner.
Recognizes and responds appropriately to violent/abusive
situations, bomb threats, fire and emergency situations.
Accurately takes messages and conveys information to
Transfers call to physicians and nurses when medically
patient confidentiality per policies and procedures.
are generally responsive to work flow, must be able to work
independently and prioritize work on a daily or weekly basis,
subject to occasional reprioritization by others
- Impact of
work performance could result in a noticeable impact in the
organization and may involve management attention.
- May be
required to perform the duties of other employees, including
supervisors/managers, in their absence.
- May be
required to perform duties and responsibilities not listed in this
description, on a temporary or long-term basis.
o High School Diploma or
o Medical Office experience
Licenses and Certifications: None
to effectively interact with physicians, patients and other staff
for patient and provider necessary.
Demonstrates knowledge of proper, safe, efficient usage of current
Job Posted by ApplicantPro
Keywords: Healthcare Network, Cape Coral , Call Center Patient Service Representative, Other , Immokalee, Florida
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