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Night Auditor

Company: Hyatt
Location: Naples
Posted on: May 3, 2021

Job Description:

To assist our guests efficiently, courteously and professionally in all front office related functions and to maintain the highest standards of guest service and hospitality at all times.

  • Perform Guest Service Agent duties that relates to the Front Desk and Rooms Division.

  • Balance GSA Transactions for the given day. Must correct and/or adjust mis-postings or mistakes to allow the Transaction to balance.

  • Balance Restaurant and Banquet Transaction for a given day. Must correct and/or adjust mispostings or mistakes to allow the Transactions to balance.

  • Fill out and distribute appropriate reports and statements and forward copies to the appropriate members of management and to Commonwealth Hotels.

  • Should have General Knowledge of the Systems that effect Front Office and F&B.

  • Verify Wake Up Calls on a Nightly basis.

  • Ensure that express check outs and newspapers are delivered to appropriate guest.

  • Be able to invoke contingency plans for Disasters and/or Unusual Occurrences.

  • Notify appropriate management, security and local authorities when unusual or illegal behavior is going on within the hotel.

Requirements

  • Previous hotel experience REQUIRED

  • Shifts - Mon/Tues nights, available from 10pm-7am

  • Multi-lingual preferred

  • Must demonstrated a passion to exceed

  • Microsoft Office experience preferred

  • We require good communication, typing and computer skills.

  • Will need to be organized, flexible and outgoing.

  • Must be able to handle multiple tasking.

  • Ability to work various shifts

  • Must possess the "Spirit to Serve Every Guest, Every Day, Every Stay."

Source: Commonwealth Hotels

Keywords: Hyatt, Cape Coral , Night Auditor, Other , Naples, Florida

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