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Reservation Agent - Remote Opportunities Available

Company: Guest Services
Location: Naples
Posted on: May 3, 2021

Job Description:

GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM!

Reservation Agent - Remote Opportunities Available

Guest Services, Inc. is now hiring a Full-time Reservation Agent to assist our hospitality division with managing room reservation calls. This is a remote opportunity with flexible hours available!

The ideal candidate will be highly customer service focused, able to multi-task and prioritize in a fast paced environment, and be organized and efficient.

We will train!! Candidates must have some computer knowledge and be eager to learn!

Guest Services, Inc. offers competitive pay and amazingbenefits such as medical, dental, vision, a 401K savings program, paid time off, employee discounts at recreational and lodgingfacilities nationwide, and more! Apply today to join our All Star Team!

JOB SUMMARY

The Reservationist must have the ability to perform all reservations call center functions including taking reservations, making outbound calls, email and website chat communication with guests.

ESSENTIAL FUNCTIONS

  • Manage call activity, email activity, messaging activity and website chat activity.
  • Actively sell rooms to customers while accurately quoting room rates, packages, additional fees and policies. Upsell to higher priced rooms or packages when possible.
  • Effectively and respectfully communicate with customers verbally and through email or messaging.
  • Be aware of individual hotel promotions, social media activity and digital campaigns to ensure accurate guest communication.
  • Develop a full working knowledge of the company brand and each individual hotel including but not limited to room types, buildings, amenity information and hours, location, policies, fees and ADA specifications.
  • Respond to guest inquiries and assist in resolving customer complaints.
  • Accurately post charges and refunds to reservations when necessary and reconcile at the end of every shift.
  • Perform department opening and/or closing procedures.
  • Represent the company in a professional and positive manner at all times.
  • Maintain and enhance the company's image when interacting with clients, guests, associates and vendors.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
  • High School Diploma.
  • Minimum of at least 18 years of age.
  • Some job related experience preferred.
  • Computer proficiency with the ability to utilize MS Word, Excel and Outlook as well as Property Management System (PMS) experience.
  • Demonstrated talent for interacting with a wide variety of people, ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
  • Excellent interpersonal, administrative, telephone and other communication skills.
  • Strong customer service abilities; actively looks for ways to assist customers and coworkers
PHYSICAL AND MENTAL REQUIREMENTS

  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally.
  • Ability to sit at a desk and monitor phones for extended periods of time.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Constantly communicates and receives verbal communication with other employees in a customer service environment.
  • Physical attendance in unit to perform duties.
EQUIPMENT USED

  • Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
  • Reservations system. POS system.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Keywords: Guest Services, Cape Coral , Reservation Agent - Remote Opportunities Available, Other , Naples, Florida

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