Agent-Front Desk-PM - The Ritz-Carlton, Naples (1400216B)
Posted on: April 8, 2021
We make stories like this possible every day. Whether we?re helping
a budding chef create a favorite meal, or an anxious dad find a
camera full of memories, we?re proud to welcome our guests to a
home away from home. Because at The Ritz-Carlton, we never forget
that we are creating guests for life.
The Ritz-Carlton, Naples, located at 280 Vanderbilt Beach Rd,
Naples, FL, 34108 currently has the following opportunity:
Agent-Front Desk-PM (1400216B): Process all guest check-ins by
confirming reservations, assigning room, and issuing and activating
room key. Process all payment types such as room charges, cash,
checks, debit, or credit. Process all check-outs including
resolving any late and disputed charges. Answer, record, and
process all guest calls, messages, requests, questions, or
concerns. Coordinate with Housekeeping to track readiness of rooms
for check-in. Communicate parking procedures to guests/visitors and
dispatch bell staff or valet staff as needed. Supply guests with
directions and information regarding property and local areas of
interest. Run daily reports (number of arrivals, departures),
identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer
system. Cash guests' personal checks and traveler's checks. Count
bank at the beginning and end of shift. Balance and drop receipts
according to Accounting specifications.
Follow all company safety and security policies and procedures;
report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others. Comply with quality
assurance expectations and standards. Stand, sit, or walk for an
extended period of time. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
We invite you to learn more about this position and apply at:
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Ritz-Carlton news, learn more about our culture, and engage with
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Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of
The Ritz-Carlton is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture. The
Ritz-Carlton does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: , Cape Coral , Agent-Front Desk-PM - The Ritz-Carlton, Naples (1400216B), Other , Naples, Florida
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