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Membership Associate - Punta Gorda Branch

Company: The SKY Family Ymca
Location: Punta Gorda
Posted on: April 2, 2021

Job Description:

Membership Associate - Punta Gorda Branch This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties . ESSENTIAL FUNCTIONS:
Greet and serve members and guests

  • Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
  • Give membership and program information to walk in and phone customers.
  • High knowledge of program information at all times.
  • Conduct facility tours as needed Answer telephones in a prompt courteous manner
    • Understand and able to use phone system.
    • Provide all needed information on phone messages taken and given to correct individual or forward on voicemail. Receipt money transactions and program sign-ups
      • Member sign up and program registration all done correctly and in a speedy manner.
      • Enter receipt information correctly for membership and programs.
      • Be accountable for all money collected during your shift.
      • Prepare end of shift deposits and reports Serve as Check-Point person when needed
        • Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program. Serve as liaison between members and program supervisors Handle and solve member complaints Open and Close facility as appropriate for assigned shift Additional duties as assigned by supervisor QUALIFICATIONS:
          • Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association's policies on background screening
          • One to two years prior customer service experience
          • Professional appearance and behavior
          • Able to prioritize and meet deadlines
          • Able to maintain confidentiality
          • Must be a self starter, with high energy and a positive attitude
          • Adhere to drug/alcohol/smoke free workplace policy CERTIFICATIONS AND TRAINING REQUIREMENTS:
            • CPR and First Aid Certifications required
            • Completion of YMCA of the USA Child Abuse and Neglect class
            • Completion of the YMCA's Blood Borne Pathogens training
            • Additional training classes as recommended by Supervisor
            • Excellent verbal and communication skills Who referred you to this position? Enter their first and last name here. What's your citizenship / employment eligibility?* What's your highest level of education completed?* Are you 18 years of age or older?* Desired salary* Have you ever been convicted of a felony?* Were you ever employed by YMCA-USA or a local YMCA?* Who was your Present or Last Employer?

              Please give the following information; Name of Employer, Title/Position, Address, Telephone Number, Employment Dates, Starting Salary, Final Salary, Reason for Leaving, Description of Duties* Please list 2 Previous Employers if Applicable

              Please give the following information; Name of Employer, Title/Position, Address, Telephone Number, Employment Dates, Starting Salary, Final Salary, Reason for Leaving, Description of Duties* What training or certifications do you have ? Check all that apply.* Lifeguard Training Water Safety Instructor Standard CPR Professional Rescuer CPR First Aid YMCA Instructor None of the Above List any Volunteer Activities

              Please include Organization, Position/Offices Held, Description of Responsibilities and Services, No. of Yrs.* Explain briefly why you are interested in working for our association.* Please list 1 Relative and 2 Professional References who know of your qualifications and/or background and experience.

              Please include Name/Relationship to You, Profession, Phone Number and/or Email address* I hereby authorize you to check all my educational references and the personal and employment references as indicated below; I further authorize these references to release to you all information that they have about me (check all that apply):* Present Employer Present Employer after accepting this position Previous Employers Additional References Listed Can you perform the essential functions of the position for which you are applying with or without reasonable accommodations?* Yes No I understand that the YMCA is a mission driven, human service organization founded on the core values of caring, honesty, respect and responsibility. In applying for employment with the YMCA I acknowledge that I am willing to hold myself to a higher standard and model the core values of the YMCA in my professional and personal conduct in and around the YMCA, its members and guests.* Yes No I acknowledge that this employer participates in E-Verify and will provide the federal government with my I-9 information to confirm that I am authorized to work in the U.S.* Yes No The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more .

Keywords: The SKY Family Ymca, Cape Coral , Membership Associate - Punta Gorda Branch, Other , Punta Gorda, Florida

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