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Account Representative II /Customer Service /Administrator

Company: Butler America Aerospace
Location: Cape Coral
Posted on: November 21, 2020

Job Description:

Account Representative II /Customer Service /Administrator Location: Fort Myer, FL (33912) Duration: 5 Months Pay Rate: $15/hr Job ID: 59724 PLEASE SEND ALL RESUMES TO JQuidoButler.com What Will You Do? Full time Account Representative II to work within our FireMaster Administrative Assistant Department. Responsibilities include answering inbound calls, dispatching service calls and coordination of technician schedules. Prepare completed work orders for invoicing department. Critical and special account follow up to ensure completion to include weekly status meetings. Respond to customer requests regarding pricing, order changes, schedule changes, purchase orders, credit card payments, cancellations or invoice adjustments. Collaborate with other departments including sales, inventory and invoicing to ensure that all customer needs are addressed and resolved. Various data entry projects to include but not limited to research of open orders. Efficiently present and discuss the products and services of the company in a way that conveys an image of quality, integrity and understanding. Apply knowledge of a wide range of specialized administrative and technical skills How Will You Do It? Answer inbound calls and research customer service history in database. Create and dispatch new service request orders Notify field Franchise Owners and Technicians of customer’s inquiries to reach resolution Prepare completed work orders by creating work order numbers, verification of pricing, processing of customer payments Export work order reports to research service completion rates Respond to customer inquiries by utilizing the training provided by Firemaster Prepare monthly work for Franchise Owners and Technicians in advance of service month What We Look For: Required: High School Diploma 3 to 5 years customer service experience in the service industry to include creating work orders and dispatch High attention to detail and accuracy, action oriented, ability to work with stringent timelines and collaborate across departments Candidate should be a self-starter able to work independently Ability to type 70 WPM or higher Candidate must be proficient in Excel and Microsoft office Candidate must be capable of working in a busy and fast paced environment without difficulty Candidate must possess the ability to prioritize and show excellent time management skills Candidate must be an effective team player willing to support team members and Management team Candidate should be a self-motivator willing to exceed expectations ____________________________________________________________________ Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

Keywords: Butler America Aerospace, Cape Coral , Account Representative II /Customer Service /Administrator, Other , Cape Coral, Florida

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