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Patient Financial Representative

Company: Lee Health
Location: Cape Coral
Posted on: November 19, 2020

Job Description:

Assists customers with inquiries and promotes positive customer relations within a high call setting and frequent face-to-face customer interaction. The ability to work independently within a positive team environment is a must. Excellent communication and problem solving skills are mandatory. Displays a positive attitude and friendly personality along with excellent customer services skills at all times. Ability to appropriately handle stress and complexity of the position and with regard to the changing needs of the patients, families and the Health System.

This position will be part of the Financial Assistance and Patient Advocacy Team. Duties may include, but are not limited to: Evaluates needs and provides assistance to patients, visitors, and employees in person or via phone regarding their patient billing questions; reviewing and managing accounts for Financial Assistance or Medicaid eligibility to ensure timely and accurate approval and denials or billing; completes appropriate account follow-up on assigned work ques and reports; applies applicable adjustments and utilizes all avenues of reimbursement prior to assigning an account to Financial Assistance or an outside collection agency; processes all correspondence as assigned from patients or from internal system departments; supports health care system employees with their billing question needs and handles their patient accounts to ensure timely resolution of their balances.

Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/

Preferredand/orHigh School Diploma or EquivalentRequired

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/

Preferredand/or1 YearFinanceRequiredor1 YearHealthcareRequired

State of Florida Licensure Requirements

LicensesRequired/

Preferredand/or

Certifications/Registration Requirements

Certificates/RegistrationsRequired/

Preferredand/or

Data entry skills, general computer skills, typing of 15 wpm, customer service skills, communication, spelling and interpersonal skills, and teamwork abilities. Must have ability to operate office equipment (phone, fax, copier).

Keywords: Lee Health, Cape Coral , Patient Financial Representative, Other , Cape Coral, Florida

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