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Patient Financial Representative

Company: Lee Health
Location: Cape Coral
Posted on: February 8, 2020

Job Description:

Assists customers with inquiries within a high volume call setting while providing an exceptional customer experience and complaint resolution. Offers credit counseling to resolve self-pay balances, makes monthly payment agreements and post payments while exploring various discount opportunities. Provides knowledge of insurance processing at both a claim and guarantor level. Processes accounts for bad debt placement or legal collection action. Acts as a patient advocate by evaluating medical debt to determine financial need and assist with Medicaid enrollment, financial assistance or other state and federal programs. Processes patient correspondence received by mail, lockbox, email and My Chart. All duties are performed for both professional and facility accounts. Educational Requirements Degree/Diploma ObtainedProgram of StudyRequired/ Preferredand/orHigh School Diploma or EquivalentRequired Experience Requirements Minimum Years RequiredArea of ExperienceRequired/ Preferredand/or1 YearFinanceRequiredor1 YearHealthcareRequired State of Florida Licensure Requirements LicensesRequired/ Preferredand/or Certifications/Registration Requirements Certificates/RegistrationsRequired/ Preferredand/or Data entry skills, general computer skills, typing of 15 wpm, customer service skills, communication, spelling and interpersonal skills, and teamwork abilities. Must have ability to operate office equipment (phone, fax, copier).

Keywords: Lee Health, Cape Coral , Patient Financial Representative, Other , Cape Coral, Florida

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