Telecom Site Technician
Company: ViaPath Technologies
Location: Moore Haven
Posted on: January 24, 2023
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Job Description:
Overview:ViaPath is looking for a Site Administration Technician
to join the Field Services team. Under the direction of the Field
Service Manager, but working largely independently without and/or
limited direct supervision, provide remedial repair, preventive
maintenance, and system reliability services. Potentially
administer kiosk collection/service activities with customers
located geographically throughout an assigned territory.THis
position will be onsite servicing our client in Moore Haven,
FL.Responsibilities:Serve as a positive Ambassador representative
for ViaPath when meeting with customers and clients - clearly
demonstrating "Service Excellence"Responsible for overall service
of ViaPath products at assigned customer sites and willing to
assist the customer at all timesPrioritizing and planning of
assigned service callsCommunicating updates associated with
assigned service callsEscalating problems when
appropriateInteracting in a professional manner with customers to
foster positive relationshipsPoint of contact for FACILITY staff
for any issues regarding customer accountReplacing telephony
hardware and network components, basic maintenance practicesPulling
cable, mounting network devices, installing telephony
hardwareAdminister kiosk service and collections, clearing
bill/paper jams, and deposit monies at assigned financial
institutionsBasic troubleshooting to include defining problems,
collecting data, establishing facts, and drawing valid conclusions;
assisting Technical Support departments with corrective action on
deployed hardware and software; developing working knowledge of all
operating standards, practices, and proceduresWiring
troubleshooting to include tracing and repairing or replacing
damaged wiring and effecting repairs on 66-Blocks or Cutoff
SwitchesHandle special projects as assigned by Field Service
ManagerScheduled and/or unscheduled overtime work and callouts are
to be expectedEnergize and foster an effective and impactful team
environmentTroubleshoot video visitation session issues with
guidance from ViaPath Technical Support where applicablePerform
basic troubleshooting of tablet functionality, applications, and
Wi-Fi connectivity issues where applicableReturn damaged or
inoperable equipment in accordance with ViaPath Return Merchandise
Authorization processQualifications:High school diploma or general
education degree (GED) is required.Minimum of 2-4 years of related
experience.Experience troubleshooting, ability to define problems,
collect data, establish facts, and draw valid
conclusions.Proficient in Windows OS, MS Office, and other software
programs that may be requiredProficient with Telephony and
Networking, inclusive of copper, CAT 5/6, and fiber optic
wiringKnowledge of wiring color code and fabrication of data
cabling.Must be able to frequently lift and/or move up to 10 pounds
and occasionally lift and/or move up to 100 pounds with
assistance.Must possess a valid driver's license. The willingness
and ability to travel to various customer sites daily with the
potential for overnight tripsThe work atmosphere will be relevant
with access to government agencies, jail, and prison environments,
with stringent security guidelines to be maintained
at-all-timesAbility and willingness to work the scheduled and/or
unscheduled overtime work assignments and after-hours callouts.Must
be able to pass an extensive Federal background
investigationViaPath, an innovation leader in correctional
technology, education solutions that assist in rehabilitating
inmates, and payment services solutions for government. ViaPath
leads the fields of correctional technology, education, and
government payment services with visionary solutions and customized
products that integrate seamlessly to deliver security, financial
value, and operational efficiencies while aiding inmate
rehabilitation and reducing recidivism rates.ViaPath is committed
to a policy of Equal Employment Opportunity and will not
discriminate against an applicant or employee on the basis of race,
color, religion, creed, national origin or ancestry, sex, pregnancy
or pregnancy-related condition, age, physical or mental disability,
veteran or military status, genetic information, sexual
orientation, marital status, or any other legally recognized
protected basis under federal, state or local laws, regulations or
ordinances. The information collected by this application is solely
to determine suitability for employment, verify identity and
maintain employment statistics on applicants.
Keywords: ViaPath Technologies, Cape Coral , Telecom Site Technician, IT / Software / Systems , Moore Haven, Florida
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