Guest Room Attendant- Innovation Hotel
Company: Innovation Hotel
Location: Naples
Posted on: March 17, 2023
Job Description:
Job Summary:Guest Room Attendant will be responsible for the
overall room cleanliness as well as replenishment of mini bar
amenities to ensure exceptional service to all guests that is
consistent and continually in accordance to the Mainsail Lodging &
Development standards. - -**Please note, Mainsail Lodging &
Development is a drug-free workplace. Pre-employment screening, to
include a background test and drug screen, is required for all
candidates offered a position. -Essential Functions -
Clean and sanitize assigned hotel
rooms to include: dusting, vacuuming, changing bed linens, cleaning
windows, mirrors, cleaning bathrooms, vents, lobby areas, walls,
carpets, light fixtures and common areas within shift time
requirements.Acknowledge and engage with guests in all public
spaces with a warm and friendly greeting.Perform quality cleaning
to meet the required room inspections. Replace amenities (e.g.
refill shampoo, conditioner, body wash canisters in room
showers).Maintain mini bar selections to par levels.Follow
scheduled shifts and follow break and lunch requirements.Deep clean
on rotational schedule. Restock and reorganize cart daily. Report
any light outages, broken equipment, or room disparities to
manager.Review daily board and refresh stay over rooms.Assist guest
with any specials requests.Safely clean rooms with the proper
chemicals. Refill bottled chemicals at the close of the scheduled
shift to ensure the next team is stocked. Ability to communicate
with house attendant on rooms inventory needs.Communicate
professionally while using technology.Respect all guests, team
members, and management by maintaining a positive, friendly
attitudeAbility to interact with guests and share hotel knowledge
using personalization such as using the guest's name.Perform
turndown service as requested by guest.Maintain guest
confidentiality following all hotel procedures. Report any
suspicious activity or unusual items in room.Report any irregular
behavior from guests in public areas and/or in room.Ability to take
initiative and handle assignments with limited supervision.Follow
all hotel policies and procedures as outlined in the team member
handbookMaintain cleanliness and order of work area such as
closets, carts, and housekeeping office.Guest Room Attendants are
responsible for removing dirty linen and trash from the
rooms.Personal grooming and appearance to be of a professional
manner and fit the hotel theme.No cell phone use in the public
areas (e.g. guest rooms). -Qualification Standards -Education &
Experience
High School diploma or higherPrevious
hospitality experience preferredExcellent customer service
skillsExcellent communication skills, both verbal and
writtenAbility to use technology e.g. tablets, iPads - -Physical
Demands
Ability to sit or stand for extended
periods of timeAbility to squat and bend Ability to communicate
clearlyCorrected vision to normal rangeAbility to work long hours
as neededAbility to lift 25 lbs. -Mental Demands
Make sound judgments quicklyWork on
multiple tasks, making appropriate progress towards deadlinesAble
to work independently, take direction, and provide direction to
othersManage differing personalities within the office, the hotel
and the communityMaintain the highest degree of
confidentialityAbility to work effectively in stressful, high
pressure situationsAbility to effectively handle challenges in the
workplace, including anticipating, preventing, identifying, and
solving problems as necessaryMainsail Lodging & Development is a
proud equal opportunity/affirmative action employer committed to
attracting, retaining, and maximizing the performance of a diverse
and inclusive workforce. It is Mainsail's policy to ensure equal
employment opportunity without discrimination or harassment based
on race, color, religion, sex (including pregnancy, childbirth, or
related medical conditions), sexual orientation, gender identity or
expression, age, disability, national origin, marital or
domestic/civil partnership status, genetic information, citizenship
status, uniformed service member or veteran status, or any other
characteristic protected by federal state and/or local law.
Mainsail Lodging & Development maintains a drug-free
workplace.Powered by JazzHR
Keywords: Innovation Hotel, Cape Coral , Guest Room Attendant- Innovation Hotel, Hospitality & Tourism , Naples, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...
