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Customer Service Assistant (Valet Parking and First Impressions)

Company: City of Naples Airport Authority
Location: Naples
Posted on: November 23, 2022

Job Description:

Customer Service Assistant - Seasonal - Full-timeCome SOAR at the Naples Airport and work with a team dedicated to providing service excellence every day.WHO ARE WE?Naples Airport Authority serves the community with a purpose of connecting you to Naples through an exceptional airport experience. THE POSITIONProvides exceptional customer service by welcoming everyone who arrives at Naples Aviation. Assists customers in a professional, safe, and efficient manner with luggage, directions and relocation of vehicles. Some of the position duties include: Welcomes and assists customers curbside or elsewhere as assigned at the FBO with luggage, directions, repositioning vehicles to and from parking lots.Effectively communicates customer movements to Customer Service Representatives and Dispatchers ensuring timely response within the terminal.Responds to inquiries, works to resolve customer service issues and maintains communication with Customer Service Supervisor or other FBO management.Communicates information using the aviation phonetic alphabet to hear and speak numerical sequences clearly and effectively over two-way radio system. REQUIREMENTSHigh school diploma or general education degree (GED).At least six months of related customer service experience and/or training.Must be highly customer service oriented and accustomed to a fast paced/multi-tasked environment. Must have high level of situational awareness. Must be able to operate the following: two-way radio, telephones, computers and various office equipment. Basic computer usage to check emails, complete trainings and review customer orders.A current, valid Florida driver's license with full privileges (not suspended or revoked) and a driving record that meets the Authority's standards. WHY SHOULD YOU APPLY?Opportunities for Advancement - seasonal employee ability to move full-time "Stop the Spread" $1,000 Covid-19 Vaccine IncentiveEmployee Engagement ActivitiesStarting rate of pay at $15.69 hourly PI195968685

Keywords: City of Naples Airport Authority, Cape Coral , Customer Service Assistant (Valet Parking and First Impressions), Hospitality & Tourism , Naples, Florida

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