Restaurant Manager - Marriott Hotels Resorts - (21118074)
Company: Marriott International, Inc.
Location: Marco Island
Posted on: January 12, 2022
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JW Marriott Marco Island Beach Resort located at 400 South Collier
Boulevard, Marco Island, Florida, United States is hiring a
Areas of responsibility include Restaurants/Bars and Room Service,
if applicable. Supervises daily restaurant operations and assists
with menu planning, maintains sanitation standards and assists
servers and hosts on the floor during peak meal periods. Strives to
continually improve guest and employee satisfaction and maximize
the financial performance in areas of responsibility. Determines
training needed to accomplish goals, then implements plan.
Education and Experience
High school diploma or GED; 4 years experience in the food and
beverage, culinary, or related professional area.
2-year degree from an accredited university in Food Service
Management, Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 2 years experience in the food
and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
Supervises and manages employees. Manages all day-to-day
operations. Understands employee positions well enough to perform
duties in employees' absence.
Maintains service and sanitation standards in restaurant,
bar/lounge and room service areas.
Reviews staffing levels to ensure that guest service, operational
needs and financial objectives are met.
Leading Food and Beverage Team
Utilizes interpersonal and communication skills to lead, influence,
and encourage others; advocates sound financial/business decision
making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among
Serves as a role model to demonstrate appropriate behaviors.
Identifies the developmental needs of others and coaches, mentors,
or otherwise helps others to improve their knowledge or skills.
Develops specific goals and plans to prioritize, organize, and
accomplish your work.
Ensures and maintains the productivity level of employees.
Provides the leadership, vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient
Ensures compliance with all food & beverage policies, standards and
procedures by training, supervising, follow-up and hands on
Ensures compliance with all applicable laws and regulations.
Ensures compliance with food handling and sanitation standards.
Ensures staff understands local, state and Federal liquor laws.
Establishes and maintains open, collaborative relationships with
employees and ensures employees do the same within the team.
Establishes guidelines so employees understand expectations and
Monitors alcohol beverage service in compliance with local
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer
satisfaction and retention.
Improves service by communicating and assisting individuals to
understand guest needs, providing guidance, feedback, and
individual coaching when needed.
Manages day-to-day operations, ensures the quality, standards and
meets the expectations of the customers on a daily basis.
Displays leadership in guest hospitality, exemplifies excellent
customer service and creates a positive atmosphere for guest
Empowers employees to provide excellent customer service.
Acts as the guest service role model for the restaurants, sets a
good example of excellent customer service and creates a positive
atmosphere for guest relations.
Handles guest problems and complaints.
Meets with guests on an informal basis during meals or upon
departure to obtain feedback on quality of food and beverage,
service levels and overall satisfaction.
Ensures corrective action is taken to continuously improve service
Incorporates guest satisfaction as a component of departmental
meetings with a focus on continuous improvement.
Manages service delivery in outlets to ensure excellent service
from point of entry to departure (e.g., greeting from hostess,
speed of order taking and food and beverage delivery, fulfillment
of special requests, collection of payment & invitation to
Managing and Conducting Human Resource Activities
Provides guidance and direction to subordinates, including setting
performance standards and monitoring performance.
Identifies the educational needs of others, develops formal
educational or training programs or classes, and teaches or
Ensures employees are treated fairly and equitably. Strives to
improve employee retention.
Ensures employees receive on-going training to understand guest
Solicits employee feedback, utilizes an "open door" policy and
reviews employee satisfaction results to identify and address
employee problems or concerns.
Strives to improve service performance.
Ensures recognition is taking place across areas of
Provides information to supervisors, co-workers, and subordinates
by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best
solution and solve problems.
Assists servers and hosts on the floor during meal periods and high
Recognizes good quality products and presentations.
Supervises daily shift operations in absence of Assistant
Oversees the financial aspects of the department including
purchasing and payment of invoices.
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Keywords: Marriott International, Inc., Cape Coral , Restaurant Manager - Marriott Hotels Resorts - (21118074), Hospitality & Tourism , Marco Island, Florida
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