Sales Executive Team Leader at Crystal Shores with Marriott Vacations Worldwide
Company: Marriott Vacations Worldwide
Location: Marco Island
Posted on: January 12, 2022
Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true.
Contribute to the success of the organization and sales
distribution site by effectively using sales techniques and
processes to convert prospective owners into purchasers as well as
reload Owners. Support Sales Executives by performing sales
closings as part of a Take-Over process or when the Sales Executive
is not licensed to perform closings on their own. Develop
relationships with prospective owners by soliciting and following
up on referrals and leads. Cater the sales experience to the
individual needs and preferences of each potential owner, and
follow through with the sales contract process to ensure that all
required paperwork and legally required documents are completed
accurately and in a timely manner. Maintain the customer
relationship after the sale is complete to ensure continued owner
satisfaction with the organization and to develop future business
opportunities (i.e., reloads, referrals, additional sales). Provide
mentoring, coaching, consultation and feedback to Sales Executives
on a regular basis. May also be responsible for delivering specific
training opportunities as required and directed by sales
Required: High school diploma or GED;
Proficiency in English (additional language required for certain
Incumbent is required to maintain an active and in-good standing
professional Real Estate License where mandated by law;
One-year related experience.
Preferred: Bilingual (Spanish).
Successful Candidates Will Be Willing To:
Work at night (occasionally)
Must be willing to work weekends and holidays as required by
JOB SPECIFIC TASKS
Support Sales Executives
Perform sales closings as part of a Take-Over process.
Perform sales closings for Sales Executives who are not licensed to
perform a closing on their own.
Assist less experienced Sales Executives with the contract closing
Provide coaching and feedback to Sales Executives on a regular
Work with less experienced Sales Executives to improve their sales
process, strategy, script and presentation skills. This may include
providing specific training opportunities on a one to one basis or
in a group setting as required and directed by sales
May be required to conduct ride-a-longs to provide feedback on
sales executive performance and report back to sales
Building and Maintaining Customer Base
Answer owner questions regarding use of properties and location
amenities; make recommendations given the background information
obtained on the owner through discovery.
Follow up on referrals/leads from owners.
Fulfill requests from owners or prospects regarding pricing,
property maps, property descriptions, room locations, and
Contact owners to monitor satisfaction, make aware of upcoming
promotions, and develop business opportunities (e.g., reloads,
Develop and maintain records on customer contacts and use that
information to support effective follow-up opportunities.
Monitor contract processing to minimize rescission decisions,
provide comprehensive owner assurance and ensure timeliness of
Giving Sales Presentations
Follow and adhere to the Consultative Sales Process when presenting
to owners and guests.
Establish trust with the prospective owner and Owners throughout
the entire sales process to build on-going rapport.
Discover the needs of prospective owners and Owners through a
series of strategically layered questions/discussion and utilize
the information to customize the sales presentation.
Provide prospective owners and Owners a Sales Gallery, Property and
Model tour specific to their sale distribution site.
Explain the features, advantages and benefits of the product and
advocate the appropriate amount of points to accommodate the
prospective owners and Owners current and future vacation
Complete and close the sales contract process by ensuring all
required/legal paperwork and documents are signed and
Practice and continue to develop and improve sales script and
Ensure clear understanding of financing options and present as an
approach to ownership.
Prepare for daily appointments/tours (e.g., review tour sheet,
owner history, presentation details, etc).
Follow up face-to-face guest interaction with email, phone, or mail
correspondence and facilitates use of Vacation Ownership
Answer Owner and customer questions regarding product information,
servicing issues, construction work, financing, maintenance,
repairs, and appraisals.
Use, demonstrate, and/or coordinate virtual tour (eTour) software
Conducting and Managing Business Transactions
Assure complete and accurate processing of documents pertaining to
Review details of contracts with prospective owners and Owners once
they decide on purchase.
Thoroughly review loan applications and financial documents with
the customer and ensure completed properly.
Work with Sales Management to minimize cancellations, provide
comprehensive owner assurance and ensure timeliness of
Analyze problems and formulate a strategy and plan to overcome
challenges of getting work done quickly with a high degree of
Complete purchase summary worksheet at end of each sale.
Reach out to and influence Legacy Owners and Every Other Year (EOY)
Owners to enroll, upgrade and maximize all reload
Providing Service to Others
Respond to and monitor the resolution of customer and Owner
inquiries in a timely manner with accurate information.
Leverage resources for providing service to guests and Owners
(e.g., Vacation Ownership Advisors) in an effective manner.
Manage time effectively to punctually attend daily team meetings,
training sessions, and guest/owner appointments.
Demonstrate total understanding of the culture and processes of the
Improve sales presentation approach through self-critique,
practice, and lessons from the feedback provided by others (e.g.,
Sales Manager Coaches, Guests, Owners).
Participate in formal training sessions offered by management
Attend daily huddles and regularly scheduled team/manager
Maintain an awareness of current events (e.g., news, sports,
pop-culture) and information on site locations to enable and
promote customer relationship building.
Perform other duties as assigned.
Understand and abide by state and federal regulation around all
sales and/or marketing activity (i.e. Do Not Call Lists, State
registrations, Exemptions, etc).
Marriott Vacations Worldwide is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
Keywords: Marriott Vacations Worldwide, Cape Coral , Sales Executive Team Leader at Crystal Shores with Marriott Vacations Worldwide, Hospitality & Tourism , Marco Island, Florida
Didn't find what you're looking for? Search again!