Order Taker - In Room Dining - Naples
Company: Local Staffing
Posted on: January 10, 2022
Posting Date Nov 30, 2021 Job Number 21140328 Job Category Food
and Beverage & Culinary Location The Ritz-Carlton Golf Resort
Naples, 2600 Tiburon Drive, Naples, Florida, United States VIEW ON
MAP Brand The Ritz-Carlton Schedule Full-Time Relocation? N
Position Type Non-Management Located Remotely? N At more than 100
award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest
stays with us, the experience stays with them. As the premier
worldwide provider of luxury experiences, we set the standard for
rare and special luxury service the world over. We invite you to
explore The Ritz-Carlton. JOB SUMMARY Take room service orders over
the phone. Answer questions on menu selections, and check with
kitchen staff. Answer guest questions or concerns regarding the
origin, vintage, and style of various wines. Place and log call
back for room service order. Notify guests and management of delays
in service delivery. Communicate additional meal requirements,
allergies, dietary needs, and special requests to the kitchen.
Maintain cleanliness of work areas throughout the day. Record
transaction in MICROS system at time of order. Complete all closing
reports, including MICROS reports. Process all payment methods.
Follow all company and safety and security policies and procedures;
report accidents, injuries, and unsafe work conditions to manager;
and complete safety training and certifications. Ensure uniform and
personal appearance are clean and professional, maintain
confidentiality of proprietary information, and protect company
assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests service needs, assist
individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
and support team to reach common goals. Ensure adherence to quality
expectations and standards. Stand, sit, or walk for an extended
period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Local Staffing, Cape Coral , Order Taker - In Room Dining - Naples, Hospitality & Tourism , Naples, Florida
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