Community Association Manager - High Rise
Company: Castle Management
Location: Estero
Posted on: May 28, 2023
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Job Description:
Position is Community Association Manager, licensed under the
provisions of Florida Statute 468. Under general supervision and in
association with the Board of Directors, plans, directs,
recommends, and implements policies and procedures to ensure the
services required to maintain the common elements of the
Association are provided in a first-class manner and in accordance
with community rules and regulations.
This is a hands-on leadership position responsible for overseeing
the operational, administrative, financial, human resources,
maintenance and security functions of the community. The position
requires the Community Association Manager be on call 24-hours a
day, 7 days a week for emergency consultation in the event of
incidents requiring management intervention. All services of the
Community Association Manager are under the direct supervision of
Castle Management and are performed as stated, in the Management
agreement between the governing Board of Directors and Castle
Management, LLC.
The Community Association Manager also provides exemplary service
in a manner consistent with the values and mission of the Castle
Group. He or she performs all responsibilities while demonstrating
outstanding customer service skills representative of Castle Royal
Service as it relates to this function. This includes working
interdepartmentally, as well as, with our external customers.
(May include some or all of the following as applicable)
Supervises hiring and management of direct employees and supervises
selection and management of outside vendor staffing to assure
personnel capable of meeting the community's goals and high
standards in a hospitable, sensitive and courteous manner.
Schedules and/or reviews staff assignments to assure adequate
coverage while being conscious of working within the assigned
budget.
Works under direction of Castle Management in meeting guidelines of
the Board of Directors.
Plans, directs and oversees implementation of comprehensive systems
for protection of the community assets and records of the
Association in a professional manner.
Inspects community and facilities in order to determine maintenance
and security needs and directs inspection of premises to detect
hazards and to ensure that safety rules are posted and
enforced.
Documents, interviews and assists residents regarding complaints
about direct employees and vendor staff conduct.
Promptly investigates and makes a full written report of all
accidents or claims for property damage and personal injury
relating to the ownership and maintenance of the common elements
and operation of the Association, including damage or destruction
to common elements.
Prepares reports and insurance claims for damages to Association
property, including estimated cost of repair, and causes repairs to
be made in accordance with the Board of Directors' approval.
Prepares posting of the agenda for meetings of the Association and
committee meetings, supervises file and record management and
attends meetings of the Board of Directors and Annual or Special
Meetings
Assists in preparation of monthly financial reports and reviews
same for accuracy and variance trends.
Provides a monthly management report to the Board of Directors with
recommendations, as appropriate, to enhance community appearance,
values and promote harmony among residents.
Provides a one-page, weekly report to the Board of Directors
briefly summarizing the past weeks major events and provides a
prioritized Action List to focus on all projects/duties within the
community and the assigned task holder.
Maintains a professional relationship with the Board of Directors
and homeowners, whose requests for services shall be received and
recorded so that requests can be acted upon expeditiously. Any
serious complaint shall be fully and promptly investigated and
reported to the Board of Directors.
Prepares operational procedures for activities such as fire
prevention, firefighting, traffic control and parking control.
Prepares the Annual Budget and coordination of Board Meetings,
taking board meeting minutes if necessary.
Responsible for maintaining organization and secure keeping of blue
prints, maps, plans, etc.
Prepares recommendations for collection action on delinquent
accounts and acts as liaison with legal department and Association
counsel and Board.
Performs violation inspections when task not assigned to an
Assistant Property Manager and maintains accurate records to follow
up on rule violations. Acts as liaison with counsel if legal action
is required.
Monitors compliance with Rules and Regulations and implements
procedures for handling violations. Drafts and signs correspondence
and required notices in connection with homeowners who are in
violation of the Declaration and Rules and Regulations.
Solicits bids for maintenance, construction and other community
projects, and participates in selection of contractors and vendors
for furnishing of landscape maintenance, janitorial and maintenance
services, water, electricity, gas, telephone, pool maintenance,
exterminator service, repairs or reconstruction of structural
improvements, preventive maintenance, and such other services
deemed to be in the best interests of the Association and necessary
in order to administer the Association in a first-class manner in
accordance with the Declaration.
Supervises and monitors contractors rendering services to the
Association and inspects the repair and maintenance of equipment
and building components and reviews invoices to confirm work
completion and contract compliance.
Reviews and approves payroll for all direct employees and reviews
and codes vendor invoices before payment.
Tracks all architectural change requests by homeowners and inspects
for compliance upon completion.
Communicates to the Board of Directors and homeowners, events that
will affect their use and enjoyment of the Association's
facilities.
Communicates to the community ideas to help it prepare and cope
with weather related events, including assisting with hurricane
preparation and implementation of preparedness protocol as designed
and approved.
Maintains Association's website.
Ensures that team members follow all safety precautions and
procedures while performing duties.
Education/Training/Certifications/Licenses:
Active CAM License; High school diploma required. Associates degree
with concentration in business preferred, or equivalent combination
of education and experience.
Experience/Knowledge/Skills:
Two (2) to three (3) years, of CAM or related business experience,
or more depending on the community, are required. Outstanding
customer service, communication and interpersonal skills required.
Effective written and verbal communication skills.
Computer literacy:
Advanced command of computer hardware/software is required;
specifically, knowledge of Microsoft Windows, Word, Excel, Power
Point and Outlook.
Language requirements:
Multiple language fluency may be required or preferred, depending
on community.
Travel and availability requirements:
May be required to travel for training sessions off-site on an as
needed basis. May be occasionally required to cover for staff at
other communities within a reasonable commuting distance when
needed. Ability to work extended hours and weekends based on
project requirement. Ability to respond to emergencies in a timely
manner, 24-7.
Physical Requirements:
Ability to lift up to 10 lbs.; work in an upright standing or
sitting position for long periods of time, will fluctuate day by
day; Handle, grasp and lift objects and packages; extensive use of
fingers for typing and visual use of the computer monitor. Reach
with hands and arms; Communicate, receive and exchange ideas and
information by means of the spoken and written word. Ability to
quickly and easily navigate the property/building as required to
meet the job functions; Complete all required forms.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of the job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
Working Conditions:
Work will be divided between indoor and outdoor work. The
proportion of indoor to outdoor work will fluctuate. May be exposed
to weather conditions such as heat, cold or rain while working
outdoors.
Disclaimer: This is not an all-inclusive job description. In
addition, management has the right to change any portion of this
job description at any time and for any reason.
ID: 2023-7628
External Company URL: ajobs
Please Select Schedule: Monday - Friday 8am - 5pm, Weekend
Availability
Additional Language Requirements: N/A
Keywords: Castle Management, Cape Coral , Community Association Manager - High Rise, Executive , Estero, Florida
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