Director of Event Operations
Company: Marriott Hotels Resorts
Location: Marco Island
Posted on: January 20, 2023
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Job Description:
Job Number 22211143
Job Category Event Management
Location JW Marriott Marco Island Beach Resort, 400 South Collier
Boulevard, Marco Island, Florida, United States
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management
- - JOB SUMMARY - Manages all event service, banquet and event
technology operations and staff on a daily basis. Core area of
responsibility is the event operation team, including the Senior
Banquet Managers, Banquet Managers, Senior Event Service Managers,
Event Service Managers, Event Technology and Operations Managers.
Position ensures the highest level of service throughout the event
phase. Maximizes revenue opportunities by up-selling during the
event phase and maximizes profit by effectively managing costs. The
position is responsible for achieving guest and employee
satisfaction and for managing the financial performance of the
Event Operations Department. - CANDIDATE PROFILE - Education and
Experience High school diploma or GED; 4 years experience in the
event management, food and beverage, sales and marketing, or
related professional area. OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; 2 years experience in
the event management, food and beverage, sales and marketing, or
related professional area. - CORE WORK ACTIVITIES - Managing Event
Management Operations and Budgets Works with the management team to
develop and implement the business plan and long term strategies
for event operations. Establishes and monitors measurable goals for
the department. Champions all standards, policies and procedures in
the Event Operations departments. Oversees the execution of event
logistics for all events. Oversees the administrative processes
associated with the event phase of a function and the associated
transitions between all event phases as they relate to the service
delivery team. Ensures function space and corresponding heart of
the house areas are cleaned and maintained. Ensures furniture and
equipment is maintained and inventory levels are kept in accordance
to corporate guidelines. Communicates and executes departmental and
property emergency procedures and ensures staff are trained in
safety procedures. Participates in MVP audits and level
certification for all technicians. Ensures employees maintain
required certification. Assists with implementation and execution
of all event related corporate initiatives and promotions. -
Managing Profitability Ensures department is working within budget
and adjusts expenditures according to revenues. Maintains awareness
of current trends in event management and integrates into the
operation in a timely manner. Reviews effectiveness of event
operations annually and makes appropriate adjustments. - Ensuring
Exceptional Customer Service Consult with customers in order to
determine objectives and requirements for events such as meetings,
conferences, and conventions. Displays leadership in guest
hospitality, exemplifies excellent customer service and creates a
positive atmosphere for guest relations. Maintains customer
satisfaction to insure retention and growth of business through
referrals and repeat events. - Leading Event Management Teams Leads
execution of activities in Event Operations to support the Event
Management strategy. Leads event management/operations meetings.
Coordinates the Event Operations members of Event Delivery teams.
Works with culinary team to ensure compliance to food handling and
sanitation standards. Works with Human Resources to ensure
compliance with all applicable laws and regulations. Ensures that
regular, ongoing communication is happening in all areas of event
operations. - Maintaining Relationships with Property Stakeholders
Communicates effectively with property departments outside of Event
Operations. Maintains a strong working relationship with
guests/clients, vendors and competitors. - Conducting Human
Resources Activities Reviews staffing levels to ensure that guest
service and operational needs are met. Works with direct reports to
review scheduled events and troubleshoot potential
challenges/conflicts. Attends pre-event meetings to understand
group needs, set appropriate expectations and gather critical
information to communicate to Event Operations Team. Ensures
disciplinary procedures and documentation are completed according
to Standard Operating Procedures and Local Standard Operating
Procedures (SOPs and LSOPs) and support the Peer Review Process. -
- Marriott International is an equal opportunity employer. -We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law. -Marriott
International considers for employment qualified applicants with
criminal histories consistent with applicable federal, state and
local law.
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels. Marriott Hotels, Marriott
Internationals flagship brand with more than 500 global locations,
is advancing the art of hosting so that our guests can travel
brilliantly. As a host with Marriott Hotels, you will help keep
this promise by delivering premium choices, sophisticated style,
and well-crafted details. With your skills and imagination,
together we will innovate and reinvent the future of travel. JW
Marriott is part of Marriott International's luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our
associates come first. Because if youre happy, our guests will be
happy. Its as simple as that. Our hotels offer a work experience
unlike any other, where youll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. Thats The JW Treatment.
Keywords: Marriott Hotels Resorts, Cape Coral , Director of Event Operations, Executive , Marco Island, Florida
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