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FRONT DESK MANAGER

Company: KOLTER HOSPITALITY GROUP
Location: Estero
Posted on: January 15, 2022

Job Description:

Job DetailsLevelManagementJob LocationHyatt Place Coconut Point - Estero, FLPosition TypeFull TimeSalary Range$40,000.00 - $42,000.00 Salary/yearTravel PercentageNoneJob ShiftAnyJob CategoryHospitality - HotelDescriptionPosition Summary: Assist the Assistant General Manager in managing the front office operations for the hotel.Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ensure all front office team members deliver the brand promise and provide exceptional guest service.Manage all aspects of front desk operations for assigned shiftAssist in greeting and checking in guests.Ensure Front office staff is familiar with hotel products and services.Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.Responsible for the training, coaching and discipline of the front office team.Monitor performance of front desk staff and recommend disciplinary action or human resources related actions in accordance with company policiesAssist with weekly schedules to ensure they reflect business needs and are adjusted accordingly.Assist in ensuring an accurate payroll of front office department.Ensure front office team members are in proper uniform and adhere to the Companys grooming standards.Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand.Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information.Ensure daily arrival of VIPs, special request rooms, long stay guest rooms are pre-blocked in advance. Work with Housekeeping to ensure each room is prepared with appropriate amenities.Work with housekeeping and engineering to block rooms as necessary for maintenance.Adhere to hotel grooming and uniform standards.Perform any additional tasks requested by management.EOE M/F/Vet/DisabilityDrug Free WorkplaceKolter Hospitality participates in E-VerifyRequirementsEducation: Bachelors degree in hospitality management, marketing, business or related field from a four-year college or university or High school diploma or GED plus 2 years related experience or equivalent combination of education and experience that provides the above skills, knowledge and ability.Experience: Two (2) years previous hotel front office supervisor or management experience.Hours required: Scheduled days and time vary based on hotel needs. May be required to work weekends.Ability to travel.Ability to operate a computer, phone and other office equipment.Ability to stand and walk for long periods of time.Ability to read, write and speak English.Ability to provide friendly guest service with a smile.Ability to lift, push and pull a minimum of 10 lbs.This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

Keywords: KOLTER HOSPITALITY GROUP, Cape Coral , FRONT DESK MANAGER, Executive , Estero, Florida

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