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Chief Operating Officer

Company: The Shelter for Abused Women & Children
Location: Naples
Posted on: January 11, 2022

Job Description:

Responsible for leading the effective operation of direct service programs and personnel. Oversees risk management for the organization and serves as the liaison to the boards Risk Management Committee. Requirements & Skills:

  • Masters degree in Social Work or related field preferred
  • Bachelors degree plus four years of supervisory experience required
  • Minimum of four years experience in social service program or agency
  • Experience working with womens issues preferred
  • Management and leadership skills; mandatory annual domestic violence training
  • Knowledge of criminal justice system and laws pertaining to domestic violence and human trafficking
  • Understanding of and willingness to promote non-violent issues; be sensitive to domestic violence and human trafficking issues
  • Cooperative, diplomatic, and able to relate to all types of individuals
  • Organized; able to manage multiple priorities; able to work without direct supervision
  • Excellent verbal and written communication skills Duties: Direct and oversee the provision of program services, to include:
    • Facilitating strategic planning sessions, including the development of outcomes and logic models for programs
    • Overseeing support groups and individual advocacy for Shelter residents and outreach participants utilizing adopted curriculum
    • Monitoring to ensure that all programs operate in accordance with established agency philosophies and policies
    • Monitoring to ensure the provision of service management and other services are in accordance with DCF minimum standards
    • Conducting regular case reviews with program staff to monitor consistent delivery of services
    • Supervising and monitoring the staff attorney and their legal support staff Leadership
      • Lead, empower and motivate members of the Program Management Team
      • Manage, support, guide and inspire Program Managers
      • Provide meaningful development and growth opportunities for Program Managers Human Resources (Program Department)
        • Interview, hire, train, and supervise direct reports
        • Ensure 24-hour staffing of the emergency shelter
        • Ensure documentation of employee training hour
        • Follow through with all necessary paperwork as it pertains to supervising staff (time sheets, schedules, time off, etc.) Statistical Reporting
          • Oversee updating of forms and program policies and procedures
          • Ensure proper follow through with any correspondence as it relates to the direct service programs Training
            • Ensure training is scheduled for all new Shelter employees within 90 days of hire
            • Update training as needed
            • Maintain DCFs Privilege Registry, ensuring updates, additions, deletions, and changes are made when needed Community Awareness & Partnership
              • Lead the communitywide Domestic Violence & Human Trafficking Task Force
              • Serve as liaison with assigned community agencies
              • Develop formal memorandums of understanding with partner agencies
              • Oversee community education presentations to the general public
              • Provide educational training to professionals including medical personnel, law enforcement, mental health providers, and attorneys Management Team
                • Participate in agency policy development and initiatives
                • Develop policies and guidelines for the provision of programs that support and enhance service to program participants to meet grant, funding, and statutory requirements
                • Provide input for effective grant proposals Continuous Quality Improvement
                  • Develop innovative quality improvement initiatives within programs
                  • Makes recommendations for most effective and cost efficient operations of programs
                  • Regularly monitors program outcomes and report on results ADA: Must be physically mobile and able to sit, stand, bend, stoop, and lift 20 pounds. The Shelter for Abused Women & Children complies with the Americans with Disabilities Act of 1990 and support to the Deaf or Hard-of-Hearing in accordance with Section 504 of the Rehabilitation Act of 1973. The Shelter is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, sexual orientation, or marital status. We assure you that your opportunity for employment with us depends solely upon your knowledge, skills, and abilities.

Keywords: The Shelter for Abused Women & Children, Cape Coral , Chief Operating Officer, Executive , Naples, Florida

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